Danielle Glendening

• Responsible for providing Legendary Customer Service to passengers desiring to travel by performing or assisting in the performance of all safety, passenger service, and cabin preparation duties.
• Provides Customers with safety information to ensure onboard safety compliance with government and Company regulations.
• Provides leadership, direction, and assistance during an emergency, including aircraft evacuation, administering first aid to ill or incapacitated Customers, and unusual incidents (bomb threats, hijackings, delayed flights, severe weather conditions, turbulent flights, etc.)
• Assists passengers with carryon items.
• Occasionally lifts carryon items from floor to above shoulder level with assistance to secure cabin for takeoff and landing.
• Has the ability to lift cabin equipment weighing up to 50 pounds from floor to shoulder level as required.
• Serve beverages, including alcoholic beverages, and snacks to Customers, collecting appropriate payments for alcoholic beverages and accounting for such receipts.
• Working environment subject to varying climate conditions, air turbulence, changing locations, variable hours and working conditions, dry air, noise levels from engines and other ground equipment, dim lighting, confined spaces, and continuous and frequent contact with others.
• Works under hazardous conditions handling emergencies.
• Works in aircraft aisles and galleys, standing, reaching (extending in front of body and above head), walking, kneeling, and stooping for periods of long duration, and sitting for take off and landing.
• Work environment involves exposure to peanuts, products packed in facilities that handle peanut products, and animals.
• Works independently without constant supervision and observation.
• Work must be performed in accordance with established guidelines, procedures, and performance standards.
• Reads and interprets service and emergency instructions and communicates information to Customers and Crew.
• Operates mechanical equipment and safety equipment to include: stairs, oxygen systems, aircraft doors (pushing and pulling), evacuation slides, fire extinguishers, life rafts, galley equipment, communication equipment, and lighting systems.
• Must be able to meet any physical ability requirements listed on this description.
• May perform other job duties as directed by Employee’s Leaders.
• Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
• Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.

• Lead and assist all technicians and assistants in planning and performing a variety of patient care, client education and operational duties under direct supervision and guidance of the Veterinary Technician/Assistant Supervisor.
• Provide guidance and direction to subordinates, including setting performance standards and evaluating performance.
• Mediate interpersonal matters and address minor concerns from technicians and assist team.
• Work and communicate directly with technician/assistant supervisors concerning personal matters, training concerns, etc.
• Ensure OSHA and DEA regulations and protocols are followed by all technicians and assistants in their departments on their shifts.
• Maintain accurate medical records and observations.
• Perform technician duties including but not limited to: Obtain and record patient histories.
  Collect specimens and perform routine laboratory procedures and tests.
  Administer fluids and blood products prescribed by veterinarian.
  Dispense or administer medications, treatments, etc. as directed by veterinarian.
  Provide specialized nursing care to ill or injured patients.
  Prepare patients, instruments and equipment for surgery.
  Assist in diagnostic, medical and surgical procedures using diagnostic equipment such as x-ray, ultrasound, CT, Endoscopy and Fluoroscopy.
  Communicate with and educate owners on medication use, side effects and administration.
  Clean, maintain and sterilize instruments, equipment, and materials.

• Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care • Managing medical records, charts, reports and correspondence.

• Hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean at all times—both inside and outside. • Performing laboratory work and diagnostic imaging.
• Providing compassionate care and a home away from home for boarded and hospitalized pets.
• Perform direct medical care for patients according to prescribed treatment plan.

• Assist DVM with procedures including but not limited to anesthesia, surgery, radiology, laboratory and pharmacy activities. • Support DVM and hospital staff as needed to restrain and to lift animals for direct care.
• Ensure all patients are identified including documentation on the hospital entry day sheet, ID collar and cage card.
• Monitor patients and maintain charts/records to document medical status.

• Organize daily duties and medical/surgical procedures for efficient utilization of staff.
• Maintain and update charges for medical/surgical procedures, medications and other service fees.
• Maintain logbooks involving radiology, surgery, anesthesia, laboratory, controlled substances and others required record keeping. • Maintain patient hygiene including bathing, changing bedding, cleaning and sanitizing kennel and cages.
• Feed and maintain water for patients as needed.
• Work independently in order to provide ongoing patient care.
• Work various shifts, including nights, weekends, and holidays.
• Adhere to all company safety and animal health care policies.

• Answer telephones and place calls quickly, efficiently and in a professional, friendly manner, using a multi-line telephone system.
• Screen calls to determine which should be handled by other staff members; follow established policies and procedures in referring client’s immediate treatment of animals when requests are accompanied by descriptions of acute symptoms.

• Contact other clinics or hospitals to request records or to refer patients when needed. Enter records into the practice computer system. Prepare records to be reviewed to be sent to other clinics or hospitals.
• Answer client’s inquiries about hospital policies, basic pet care questions, cost of immunizations, cost of spays/neuters, boarding policies and boarding prices.
• Schedules appointments, surgeries and discharge appointments in accordance with the veterinarians’ schedule. Schedules boarding reservations in accordance to kennel availability.

• Checks in all surgical patients, boarders and appointments. Uses the appropriate paperwork when needed.
• Receives and transmits telephone/fax messages accurately and promptly.
• Greet clients, enters or update client and pet information into practice computer system, weighs patients, escorts to examining room.
• Prepares health certificates, immunization certificates, laboratory reports and euthanasia certificates.
• Prepares client invoices and obtain payments after services are performed. Collect payment with cash, credit cards, checks & Care Credit. Takes deposits when needed.
• Perform over-the-counter selling of specialty merchandise. Sells out prescription medications and diets to clients.
• Possesses technical knowledge of all over-the-counter items & is able to answer general inquiries about the product.
• Maintains the appearance and cleanliness of the office and examination rooms.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.