Danielle Glenn

Experienced Lead Onboarding and Compliance Specialist with 2 years of experience in implementing onboarding and compliance for multiple Munson locations. Skilled in creating new processes for candidate experience improvement.

• Working within Jobvite
• High-touch communication with all new hire
• Providing direct contact for support and directing them to next steps for employment
• Verifying professional licenses and job-specific compliance documents
• Tracked assignment completion to provide weekly metrics to show improvements
• Communicating with talent acquisitions and hiring managers
• Ensuring target start dates are being met
• Provided support to each department by assisting with special assignments and projects
• Identified vital issues regarding workflow processes by assisting Talent Acquisitions with quality reviews
• Collaborated with leadership to devise strategies to improve processes and risk controls as well as implement new systems and best practice guidelines
• Developed organizational methods and policies, implementing training initiatives to deliver ongoing awareness of and compliance with established procedures.

As a Human Resource Specialist, I assisted the Generalists in all aspects of HR operations, policies, and procedures within the hospital. Responsible for onboarding all new employees, ensuring compliance with relevant laws and regulations, and working as an Employee Health assistant.

• Highly efficient operations and positive employee experiences
• Creating all new employee files
• Systems like Kronos, Jobvite, Infor, Stix, and MICR
• Employee health assistant-Covid testing, FIT testing, Covid and Flu vaccine clinics
• Conducted background checks and orientation, coordinating new employee onboarding process
• Worked cross-functionally to optimize efficiency and execute HR business processes
• Spearheaded diversity, equity, and inclusion efforts to meet company diversity goals
• Partnered with senior HR team to communicate company standards and policies.

Overseeing the day-to-day operations of a wholesale store. This included managing staff, ensuring customer satisfaction, meeting sales targets, and maintaining inventory levels. As a manager, I was also responsible for creating and implementing strategies to increase sales and profitability, and maintaining relationships with suppliers and vendors.

• Hiring, training, and managing staff
• Dedicated support of fast-paced team of customer service representatives
• Highly efficient store operations and positive customer experiences
• Oversaw direct team of 3, Nationwide 24 additional team members
• Networking with local salons, attending and presenting at trade shows, and sharing relevant information with teams
• Consistently exceeding daily sales budgets by 15-20% by managing KPIs
• Increased customer retention by 32%
• Inventory management, stock corrections, receiving and handling of product
• Diversity, Inclusion, and Empathy trained
• Assigned tasks to associates to fit skill levels and maximize team performance
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day
• Enforced customer service standards and resolved customer problems to uphold quality service
• Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely
• Enhanced team member performance using strategic and tactical approaches, motivational coaching, and training.

Oversaw the day-to-day operations of the clinic salon floor. This included managing staff, ensuring customer satisfaction, maintaining inventory levels, and student placement. Responsible for providing training and education to students. This includes teaching theory and practical skills, as well as developing and implementing curriculum and lesson plans.

• Managing and supervising 12 staff and 200 students , including hiring, training, and performance evaluation
• Responsible for scheduling, training, product merchandising, and sales goals
• Networking with local salons, attending trade shows,
• Inventory management to supply Salon floor and new student learning materials
• Contributed to positive employee and student morale
• Always stayed calm and polished, even during moments of extreme stress or when dealing with difficult personalities, to accomplish professional goals
• Created detailed and comprehensive lesson plans based on Michigan Cosmetology curriculum
• Kept detailed student records, monitoring progress and growth to provide individual support
• Organized hair shows and competitions for students
• Applied a variety of instructional resources to meet needs of students with varying backgrounds and learning styles
• Planned and conducted activities for a balanced program of instruction, demonstration, and work time, providing students with opportunities to observe, question, and investigate
• Conducted on-the-job training classes and demonstrated principles, techniques, procedures, and methods of diverse subjects
• Crafted lesson plans to meet diverse learning modalities and ensure an inclusive learning environment
• Administered standardized tests to assess progress and evaluate the need for improving course materials
• Offered flexible work schedule to meet the needs of students.
• State of Michigan compliance reporting of all student hours