Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Glock

Livermore,CA

Summary

Experienced Project Manager with over 21 years of experience in the Title and Escrow Industry.

Excellent reputation for resolving problems and communication skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities and going above and beyond to meet team goals.

Overview

16
16
years of professional experience

Work History

Senior Escrow Officer

Chicago Title Company
Pleasanton, CA
04.2019 - Current
  • Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
  • Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
  • Returned executed loan packages to lender for review and approval in accordance with lender instructions.
  • Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
  • Followed-up on status of releases, policies and return of recorded documents.
  • Opened incoming orders and set up escrow files within 1 hour of receiving purchase agreement.
  • Communicated requirements and title exception information to clients.
  • Worked with title group to resolve issues such as easements, lot splits and bankruptcies.
  • Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
  • As the project manager of my team, I Delegated a team of 3 people on upwards of 70+ orders per month making sure to meet all timelines and important dates to ensure smooth closings.

Senior Escrow Officer

Old Republic Title Company
Pleasanton, CA
01.2007 - 04.2019

(Same position and responsibilities as listed above)

  • Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
  • Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
  • Returned executed loan packages to lender for review and approval in accordance with lender instructions.
  • Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
  • Followed-up on status of releases, policies and return of recorded documents.
  • Opened incoming orders and set up escrow files within 1 hour of receiving purchase agreement.
  • Communicated requirements and title exception information to clients.
  • Worked with title group to resolve issues such as easements, lot splits and bankruptcies.
  • Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
  • As the project manager of my team, I Delegated a team of 3 people on upwards of 70+ orders per month making sure to meet all timelines and important dates to ensure smooth closings.

Education

High School Diploma -

San Leandro High School
San Leandro, CA
06.1999

Skills

  • Real Estate Lending Processes
  • Prospecting Clients
  • Lender Collaboration
  • Customer Satisfaction
  • Escrow Management
  • Complaint Handling
  • Settlement Statements
  • Customer Relations
  • Public Relations
  • Real Estate Industry Understanding
  • Cold Calling
  • Property Rights
  • Workflow Processes
  • Sales Goals

Timeline

Senior Escrow Officer

Chicago Title Company
04.2019 - Current

Senior Escrow Officer

Old Republic Title Company
01.2007 - 04.2019

High School Diploma -

San Leandro High School
Danielle Glock