DANIELLE GOENS
Freeport,TX
Summary
Dynamic Certified Pharmacy Technician with extensive experience at Multiple Pharmacies on enhancing patient satisfaction through exceptional customer service and efficient medication dispensing. Proven expertise in insurance billing and compliance with HIPAA regulations, coupled with strong problem-solving skills, has consistently improved operational efficiency and reduced medication errors.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Spences Medical Center Pharmacy
11.2022 - 11.2025
- Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
- Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
- Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
- Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Set up and modified patient profiles to include current medications and insurance details.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Resolved third-party billing, computer system and customer service issues.
Senior Certified Pharmacy Technician
Walgreens
09.2019 - 11.2022
- Supervised daily pharmacy operations, ensuring compliance with regulations and best practices.
- Trained and mentored junior pharmacy technicians, enhancing team performance and service quality.
- Implemented process improvements to streamline medication dispensing and inventory management.
- Collaborated with pharmacists to optimize patient care through effective medication therapy management.
- Managed medication inventory, reducing waste through accurate forecasting and order placement.
- Enhanced customer service by addressing inquiries and resolving issues promptly and effectively.
- Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
- Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
- Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
- Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
- Ensured compliance with federal and state regulations by maintaining meticulous documentation of controlled substances and adhering to strict safety protocols.
- Optimized workflow processes to maintain accurate prescription records and ensure timely order fulfillment for patients.
- Restocked automated medication dispensing equipment.
- Collaborated with pharmacists to review and verify prescriptions, ensuring accurate dosages, drug interactions, and possible allergies were considered before dispensing medications.
- Enhanced pharmacy efficiency by streamlining medication dispensing processes and implementing inventory management systems.
- Prepared bottle labels.
- Reduced medication errors by conducting thorough drug utilization reviews and providing patient counseling on proper usage.
- Streamlined insurance billing procedures to expedite claims processing while reducing errors related to inaccurate coding or incomplete information submission.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Lead Certified Pharmacy Technician
CVS Pharmacy
07.2013 - 09.2019
- Supervised daily pharmacy operations, ensuring compliance with regulations and best practices.
- Trained and mentored junior technicians to enhance team performance and service quality.
- Implemented process improvements that streamlined medication dispensing workflows.
- Coordinated inventory management, optimizing stock levels to reduce waste and ensure availability.
- Led quality assurance initiatives, conducting regular audits to maintain high standards of accuracy.
- Developed training materials for new hires, fostering a culture of continuous learning within the team.
- Collaborated with healthcare professionals to resolve medication-related inquiries and improve patient outcomes.
- Utilized pharmacy software systems for accurate record-keeping and efficient prescription processing.
- Ensured compliance with federal and state regulations regarding pharmaceutical practices, contributing to a successful inspection record.
- Collaborated with pharmacists to ensure proper medication storage, handling, and labeling practices were maintained.
- Supported management efforts to foster a positive workplace culture that prioritized teamwork, professional development opportunities, and open communication.
- Streamlined communication between staff members by implementing an organized system for sharing pertinent information about prescriptions or patient concerns.
- Promoted safe medication use by educating patients on potential drug interactions and side effects.
- Streamlined pharmacy operations for increased efficiency and accuracy in medication dispensing.
- Reduced medication errors, implementing strict quality control measures and double-checking procedures.
- Contributed to the success of flu shot clinics by efficiently administering vaccinations according to established protocols.
- Assisted in audits by maintaining meticulous records of controlled substances transactions and inventory balances.
- Developed strong relationships with healthcare providers, facilitating seamless communication for enhanced patient care coordination.
- Improved patient satisfaction by providing efficient and accurate prescription services.
- Trained and mentored new pharmacy technicians, fostering a supportive learning environment.
- Maintained a clean, orderly work area in accordance with safety standards to promote a healthy work environment for employees and customers alike.
- Increased pharmacy productivity through effective delegation of tasks among technicians, maximizing team performance.
- Managed inventory effectively, minimizing waste while ensuring adequate stock levels for uninterrupted service.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Certified Pharmacy Technician
Walmart
08.2012 - 07.2013
- Dispensed medications accurately, adhering to safety protocols and regulatory standards.
- Managed inventory levels, ensuring timely restocking of pharmaceuticals and supplies.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Implemented workflow improvements to enhance prescription processing speed and accuracy.
- Monitored medication storage conditions to maintain compliance with safety regulations.
- Collaborated with healthcare providers to optimize patient medication management strategies.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
Certified Pharmacy Technician
CVS Pharmacy
09.2004 - 08.2012
- Trained new pharmacy technicians on operational processes and best practices.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Reviewed and verified customer information and insurance provider information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
- Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
Education
High School Diploma -
Brazosport High School
Freeport, TxSkills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- HIPAA regulations
- Medication dispensing
- Team collaboration
- Filling prescriptions
- Manual and automated medication dispensing
- Pharmaceutical calculations
- Prescription interpretation
- Pharmacist support
- Drug storage procedures
- Patient confidentiality
- Insurance verification
- Pharmacy law compliance
Certification
- CPhT - Certified Pharmacy Technician
- Texas State Board of Pharmacy Certification
Timeline
Certified Pharmacy Technician
Spences Medical Center Pharmacy
11.2022 - 11.2025
Senior Certified Pharmacy Technician
Walgreens
09.2019 - 11.2022
Lead Certified Pharmacy Technician
CVS Pharmacy
07.2013 - 09.2019
Certified Pharmacy Technician
Walmart
08.2012 - 07.2013
Certified Pharmacy Technician
CVS Pharmacy
09.2004 - 08.2012
High School Diploma -
Brazosport High School