Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Danielle Golden

Manchester,CT

Summary

Motivated and adept in verbal communication and reception desk management, significantly boosting client satisfaction and operational efficiency. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

6
6
years of professional experience

Work History

Receptionist

Persnipity Salon
09.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.

Activities Coordinator

Harbor Chase Senior Living
03.2024 - 09.2024
  • Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
  • Enhanced participant engagement by incorporating creative activities and events into the daily schedule.
  • Organized diverse activities, addressing various interests and promoting social interaction among participants.
  • Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.

Customer Service Representative

Hch Enterprises
04.2021 - 08.2021
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Waitress

Colebrook Village
02.2019 - 08.2021
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

Bachelor of Arts - Music Therapy

Berklee College of Music
Boston, MA

Associate of Science - Therapeutic Recreation

Manchester Community College
Manchester, CT
05-2025

Skills

  • Organization skills
  • Telephone skills
  • Verbal and written communication
  • Customer/Client relations
  • Customer and client relations
  • Reception desk management
  • Meticulous and organized
  • Multitasking and prioritization
  • Verbal Communication
  • Dependability
  • Critical Thinking
  • Reliability

Languages

English
Native or Bilingual

Timeline

Receptionist

Persnipity Salon
09.2024 - Current

Activities Coordinator

Harbor Chase Senior Living
03.2024 - 09.2024

Customer Service Representative

Hch Enterprises
04.2021 - 08.2021

Waitress

Colebrook Village
02.2019 - 08.2021

Bachelor of Arts - Music Therapy

Berklee College of Music

Associate of Science - Therapeutic Recreation

Manchester Community College

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Danielle Golden