Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Danielle Gonzales

Winslow,AZ

Summary

Dynamic and dedicated professional with exceptional customer service skills honed at Dennys Restaurant. Proven ability to engage guests and resolve complaints, fostering loyalty. Experienced in cash handling and POS operations, consistently achieving sales targets while maintaining a strong work ethic. Committed to delivering outstanding dining experiences through effective team collaboration.

Overview

1
1
Certification

Work History

Server/Cook

Bienvenidos Restaurant
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Sales Associate

Holbrook Mercantile
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.

Server/Manager

Dennys Restaurant
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.

Education

High School Diploma -

New Visions Academy
Saint Johns, AZ
05.2002

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Safe food handling
  • Point of sale operation

Certification

AZ food handlers card

AZ alcohol and liquor title 4

AZ peer support specialist

Timeline

Server/Cook

Bienvenidos Restaurant

Sales Associate

Holbrook Mercantile

Server/Manager

Dennys Restaurant

High School Diploma -

New Visions Academy

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