Danielle Goodwin
Auburn,WA
Summary
Conscientious professional with extensive experience advocating for the whole health and wellbeing including recovery, and well-being of all individuals and families. Centering lived expertise, Passionate about racial justice, cultural sensitivity, and respect for BIPOC communities to live a quality life. Skilled at providing guidance, support, and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
12
12
years of professional experience
12
12
As a Certified Peer Support/ Recovery Coach
30
30
Lived Expertise, Recovery and Healing
3
3
Employment Support Group Facilitator
1
1
Positive Indian Parenting group facilitator
5
5
Love and Logic Parenting Group Faciltator
5
5
Microsoft 365 intermediate level
8
8
years of post-secondary education
Work History
Family Peer Education Specialist Native American)
Public Health Department
Seattle, WA
11.2021 - Current
- Support the development of Family Ways a new program funded by Best Starts for Kids
- Provide culturally relevant parenting supports, resource navigation and referrals
- Provide peer support from a culturally sensitive lens
- Help develop processes for program launch and continuous quality improvement
- Actively partisipated with the development of a program manual for other counties and states to launch duplicate programs nationwide
- Carry a caseload of 25-35 families supporting each with unique needs/goals & relationship building
- Collaborative teamwork with Family Ways, Public Health Nurse & Dietician
- Schedule time reaching families and promote the program throughout King County
- Partner with other organizations to fill gaps for Families who identify as Native American, Asian Pacific Islander, and African American-born communities
- Worked with individuals to help understand and overcome personal, social, or behavioral problems affecting educational or vocational situations.
- Provide outreach and system navigation efforts to educate community members that they aren't alone, rather supported and wrapped around.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Lived Expertise Fellow/Intern
Corporation for Supportive Housing
06.2022 - 07.2023
- Utilized Co-production model with team members as key concept in the development of supportive housing programs, developed training curriculum, and delivered to several states participating in pilot projects of family supportive housing for child welfare system-involved families
- Utilize lived experience as an important contribution to all the big challenges that families face when involved with CPS and the homeless.
- Collaborated with team to optimize workflow and achieve objectives.
- Networked and built strong partnerships with other lived expertise consultants to facilitate professional relationships and ensure that lived expertise is as valued as degrees.
Overnight Shelter Staff
Hospitality House Women's Shelter
04.2022 - 12.2022
- Support residents to work on goals by accessing resources within the house
- Duties included:
- Answering the phone
- Pre-screening potential applicants
- Greeting visitors and being available to the needs of the community and to those who support the mission of House
- Log donations/organize donations/track items given or needed by residents
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
REACH Client Services & Administrative Coordinator
Evergreen Treatment Services- REACH Program
03.2019 - 10.2021
- As the Client Services & Administrative Support Coordinator I was central to the development and daily maintenance of a warm, inviting environment for the purpose of engaging the clients REACH served
- Provided a blend of administrative tasks and functions that support REACH staff to carry out client services along with some direct client engagement and support in the REACH milieu
- Fostered relationships and community building for individuals who have experienced marginalization associated with chronic homelessness and systemic oppression
- Provided client-centered services from a harm reduction perspective, utilizing motivational interviewing and healing-focused, trauma informed care approaches
- Consistently set limits in a respectful manner to ensure a safe and hospitable environment for all
- Displayed excellent awareness of interpersonal interactions and the ability to manage client flow in the REACH office space
- Use De-escalation skills and the ability to prevent conflicts by proactively intervening when people exhibit challenging behaviors associated with intoxication or other behavioral health conditions
- Maintain the client flow and safety in the milieu
- Help coordinate and facilitate, in conjunction with other REACH staff, support groups, outings, special events, and other group activities for REACH clients
- Provided effective community engagement, development, and maintenance of positive, collaborative relationships with REACH staff and partner agencies to effectively coordinate and deliver services
- Extremely independent, use of creative thinking & excellent interpersonal relationships and conflict resolution skills
- Orient new clients to the space
- Orient new staff to the floor and support all REACH staff in utilizing healing-focused, trauma informed care approaches in the milieu
- Collaborate with Case Managers to set up self-care plans for all REACH clients
- Maintain order in the office by staffing the front desk and checking clients into AGENCY
- Facilitate flow of clients through the REACH space
- Assisted management with special projects to complete all tasks by deadlines.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
Supervisor of Peer Services- "Continuous Quality Improvement Team"
Behavioral Health Care
12.2014 - 10.2019
- Supported the mission and goals of Valley Cities by maintaining and expanding the quality of peer support services
- Worked with clinic managers and agency directors to assess the need for and delivery of peer services and provided leadership in program design and development
- Provided leadership in creating an agency emphasis on recovery, wellness and a culture of Trauma Informed Care (TIC)
- Understands and practices Recovery Principles
- Mentors peer counselors in effective peer service delivery by assisting staff to identify and meet individual goals and completing needed training
- Provided input into peer performance evaluations and works with clinic managers & directors to assure effective team functioning
- Monitored peer practices and charting to ensure fidelity of models of specialty programs, especially in the case of Evidenced Based Practices and to meet relevant incentives
- Developed and maintains peer training programs, and coordinates with clinic managers, directors, and QI/QA team to determine areas for peer development and performance improvement
- Provided support to Peer counselor staff in order for them to partner with agency effectively and successfully clinicians & all of the client/caregiver's team, natural supports to create recovery plans that empower clients to reach life goals
- Supported agency peers in providing resource referral and linkage to clients/caregivers, and to system partners in the community
- Promoted an organizational vision and environment that emphasizes teamwork, trust, professionalism, efficiency, and customer service
- Provided leadership in creating an agency culture of excellence in client care and community and funder responsiveness
- Serve as an effective communications link between staff and site management regarding development, supervision, and training needs
- Provide support to the Service Director in developing and implementing agency-wide clinical programming that ensures quality service provision and staff competence
- Training and supporting agency Peer Support Specialists and Parent Partners; overseeing and ensuring fidelity to best practices; utilizing outcomes measures to track progress; and training agency staff in areas of expertise
- Provided leadership in supporting the mission and goals of Valley Cities, including ensuring and expanding quality service provision
- Promoted an organizational vision and environment that emphasizes teamwork, trust, professionalism, efficiency, and customer service
- Prioritized recovery, wellness, and a culture of Trauma-Informed Care in working with staff and clients
- Model principles and standards for clinical excellence
- Demonstrated familiarity with Evidence-Based Practices and best practices relevant to target populations, including Motivational Interviewing
- Defined and ongoing development of the Peer role in relation to Valley Cities' Model of Care
- Worked closely with fellow Clinical Service Supervisors to define clinical roles, provide education regarding effective Model of Care functioning, and implement and evaluate programming
- Provided leadership and direction of the Peer Support and recovery model
- Provided program development as a middle manager who supervises staff at 12 locations with 20 or more staff
- Provide training and supportive supervision
- Educated on documentation requirements and mental health recovery treatment plans
- Used a trauma informed & strength-based approach
- Developed onboarding process and training to new hires, lead mental health groups as well as parent education classes
- Worked as part of the leadership team to program development and collaboration with agency Directors to ensure that the Peer program Service is effective, and the services delivered are in line with county requirements
Contracted Employee/Presenter
Centene Corporation
08.2017 - 09.2018
- Centene Corporation Creating Connections Project contracted lived expertise consultant
- Worked with team of professionals from Child Welfare, UW staff, Social Workers and State CW Area administrators to Develop and deliver presentations to state non profit Behavioral centrrs regarding connection between mental health and child welfare system while workingwithfamilies
- Emphasize critical importance of collaboration for mental health professionals and Child Welfare Social Workers to effectively support biological families in reunification efforts
- Used lived Expertise in this role as a consultant for improving systems for families as well as educate Mental health professionals about ways to support families who are involved in CPS and ways to advocate and support the parent in order for the case to end in positive manner of families choice
- Provided a unique voice as a birth parent and perspective to our Core Team group due to my first hand knowledge of Child Welfare and related systems
- Engaged in cross-system partnerships that actively involve parents and other consumers of the system
- Participate in monthly Core Team Meetings (or as needed) to help coordinate plan, and provided information directly related to deliverables
- Participated in other meetings as needed based on alignment of interests, including any parent engagement
- Actively engaged and involve parents in the Creating Connections project, including work group participation
- Provided feedback on curriculum
Peer Support Specialist
Valley Cities Counseling & Consultation
04.2012 - 11.2015
- Responsible for supporting parents/caregivers and youth that have mental health challenges in identifying goals that promote recovery and resiliency for their children and themselves
- Provided peer counseling and support, drawing on common experiences encouraging them to regain hope in and control over their lives
- Promoted self-determination, empowerment, personal responsibility for recovery and wellness and assisted parent/caregiver to advocate for themselves and children
- Partner with agency clinicians, wraparound facilitators, and members of parent/child teams in creating recovery and wraparound plans that empower clients to reach life goals
- Assist caregivers/parents in gaining skills having their voices heard in treatment and other system settings
- Attend and participate in clinical consultation, team meetings and supervision
- Partner with systems of care representatives to promote family involvement on all levels of care
- Provide resource referral and linkage to parents/caregivers as well as system partners in the community
- Promoted & facilitated ongoing "Love & Logic " and "123 Magic" parenting classes
- Provided Evidence Based Groups such as W.R.A.P
- (wellness recovery action plan) and W.H.A.M
- (whole health action management)
Education
Some College Credits Toward AA in Human Services - Human Services
Highline Community College
Des Moines, WA12.2018
No Degree - Human Services
Highline College; Cascadia Community College
Seattle, WA 09.2015 - Current
Skills
- Microsoft Office
- Communication skills
- Case management
- Training & Development of new entry level hires (5 years)
- Continuous improvement (2 years)
- Front desk
- Employee orientation
- Program design consulting (5 years)
- Mentoring
- Mental health counseling
- Presentation skills
- Behavioral health
- Caregiving
- Administrative experience
- Customer service
- Child welfare System reform consultation (10 years)
- Leadership
- Motivational interviewing
- Supervising experience
- Quality assurance
- Curriculum development
- Program development
- Driving
- PTSD Care
- Cash handling
- Food preparation
- Cashiering
- Writing skills
- Addiction Counseling
- Child Protective Services
- Meeting Facilitation
- Case Management
- Multicultural Competence
- Computer Literacy
- Time Management
- Self-Care Strategies
- Empathy Development
Accomplishments
- Supervised a team of 16 staff members effectivley while carrying my own caseload of 15.
- Documented and resolved staff lack of documentation which led to the county payment of over 1 million dollars.
- Resolved production issues through consumer utilization of teteamams strengths. Identified barriers to completing required documentation effective problem solving Effective problem-solving across treatment teams. participants and staff.
- Collaborated with a team in the development of. Co-production project with a National nonprofit & lender "Corporation for Supportive Housing" (CSH)
- 1-year internship/fellowship with Corporation for Supportive Housing as a lived expertise consultant focused on improving and developing solutions for families who are involved in child welfare and have housing instability and homelessness. Completed with a report sharing findings of research and national recommendations for improvement of reunification rates as well as housing solutions for this specific population of families.
- Used Microsoft 365 software to communicate, stay organized develop forms, meet virtually set up teams meetings on teams and trackaccomplishments goals and accomplishment of team.
Certification
- Certified Peer Counseling Certification
- Middle Management Certification
- Washington Driver's License
Timeline
Lived Expertise Fellow/Intern
Corporation for Supportive Housing
06.2022 - 07.2023
Overnight Shelter Staff
Hospitality House Women's Shelter
04.2022 - 12.2022
Family Peer Education Specialist Native American)
Public Health Department
11.2021 - Current
REACH Client Services & Administrative Coordinator
Evergreen Treatment Services- REACH Program
03.2019 - 10.2021
Contracted Employee/Presenter
Centene Corporation
08.2017 - 09.2018
No Degree - Human Services
Highline College; Cascadia Community College
09.2015 - Current
Supervisor of Peer Services- "Continuous Quality Improvement Team"
Behavioral Health Care
12.2014 - 10.2019
Peer Support Specialist
Valley Cities Counseling & Consultation
04.2012 - 11.2015
Some College Credits Toward AA in Human Services - Human Services
Highline Community College