Danielle Gossett

specialize in providing comprehensive case management services to the senior community, ensuring they receive the guidance and support necessary to navigate complex healthcare and benefit systems.

conducting detailed assessments of client needs, developing personalized care plans, and facilitating access to various state and federal programs.

• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Helped address client complaints through timely corrective actions and appropriate referrals.
• Facilitated communication between patients and various departments and staff.
• Worked with patients to ascertain issues and make referrals to appropriate specialists.
• Managed over 150 calls on heavy call volume days.
• Averaged 100+ calls a day.
• Scheduled for over 40+ Providers.

• Adhered to strict HIPAA guidelines to protect patient privacy.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Carried out front office duties utilizing data entry skills in framework of medical database.
• Obtained payments from patients and scanned identification and insurance cards.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Answered telephone calls to offer office information, answer questions and direct calls to staff.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

• Responded to customer service inquiries, both in-person and by telephone.
• Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
• Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Balanced hotel accounts at end of day.