Danielle Goukler
Bradenton,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Desires a long term, positive environment and opportunity to advance.
Overview
2025
2025
years of professional experience
Work History
Administrative Assistant to Regional Vice President of Operations
Sunrise Assisted Living
- Served as liaison between the Vice President and twelve Executive Directors throughout the region.
- Communicated with the Vice President regarding updates, projects and deadlines.
- Created and maintained detailed administrative processes and database records to drive efficiency and accuracy.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion.
Service Advisor/Writer
Gettel Automotive Group
08.2023 - 09.2024
- Educated customers of the maintenance, needs and upkeep of their vehicles.
- Generated service repair orders, follow steps of service including filing warranty claims, conduct consultations, and handle a high volume of customer calls for appointments, questions and advise.
- Created and maintained customer relationships.
- Liaison between the customer and technicians explaining the needs, recommendations and/or issues of their vehicle.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
Member Services Manager
Private Air Club
01.2023 - 07.2023
- Point of contact for members and V.I.P's.
- Corresponded with members to update itinerary details.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to travel reservations.
- Used multiple industry platforms to complete daily tasks in a timely manner.
- Collaborated with other departments to insure members diverse travel plans are accommodated.
- Follow through until trip is completed.
- This company is no longer in business as of 07/2023.
Front Desk Supervisor
Sheraton Denver Tech Center
01.2022 - 12.2022
- Responsible for guest registration and processing payments.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Knowledgeable with industry computer systems, front office tasks and daily routines.
- Supported senior management to provide backup help in other departments to assist whenever needed.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Developed strong working relationships with other departments within the hotel, fostering efficient communication channels between teams.
- Maintained front desk concierge book to provide guests access to local attractions, restaurants and events.
Guest Service Professional
Hawthorn Suites / MainStay Suites
09.2019 - 07.2021
- Welcomed guests at arrival, confirm reservations, secured payment, processed guest check ins/check outs.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Developed strong rapport with guests to foster loyalty and repeat business.
- Accommodated guests needs and requests
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Answer phones to give directions, hotel rates, take reservations, and answer billing questions.
- Maintained high levels of cleanliness and organization in all public areas.
- Communicated verbally and in writing the details of each shift with front office staff.
Dining Room Service Manager
MorningStar Senior Living
01.2011 - 06.2014
- Cultivated a culture of excellence and professionalism among staff members, prioritizing individual attention and quality care to each resident.
- Responsible for staffing and directing the dining services in multiple dining rooms across the campus.
- Led and directed team members on company operations and procedures, food handling and health codes.
- Increased employee retention rates through effective recruitment, onboarding, and ongoing support initiatives for staff members.
- Continuously sought out opportunities for improvements within service operations ensuring overall efficiency, while upholding superior service standards.
- Conducted yearly performance evaluations for 20 team members. Providing feedback, coaching and identifying areas of improvement.
- Fostered open lines of communication between residents and service staff promoting transparency and promptly addressing any concerns or issues.
- Effectively managed and wrote weekly schedules according to needs.
- Calculated time cards to ensure accuracy of timekeeping and payment
- Regularly worked alongside the Activities Director to coordinate and facilitate weekly and monthly themed lunches, activities, events and functions to celebrate resident birthdays, holidays and happy hour.
- Developed strong relationships with each department manager, ensuring smooth interdepartmental communication and cooperation in daily manager meetings.
- Correctly calculated inventory and ordered appropriate supplies, worked with vendors and stayed on budget.
Education
Hospitality And Tourism Management
Associated Schools Inc.
North Miami Beach, FLSkills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Customer Relations
- Scheduling
- Relationship Building
References
References available upon request.
Timeline
Service Advisor/Writer
Gettel Automotive Group
08.2023 - 09.2024
Member Services Manager
Private Air Club
01.2023 - 07.2023
Front Desk Supervisor
Sheraton Denver Tech Center
01.2022 - 12.2022
Guest Service Professional
Hawthorn Suites / MainStay Suites
09.2019 - 07.2021
Dining Room Service Manager
MorningStar Senior Living
01.2011 - 06.2014
Administrative Assistant to Regional Vice President of Operations
Sunrise Assisted Living
Hospitality And Tourism Management
Associated Schools Inc.
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