Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Goulet

North Berwick ,ME

Summary

Dynamic retail professional with extensive experience at Rite Aid, excelling in customer service and inventory control. Proven track record of enhancing store performance through effective team leadership and strategic merchandising. Recognized for developing a loyal customer base and improving operational efficiency, fostering a positive shopping experience while ensuring compliance with company standards.

Overview

21
21
years of professional experience

Work History

Assistant Store Manager

Rite Aide
07.2006 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Assisted in recruiting, hiring and training of team members.

Cashier

Rite Aid
09.2004 - 07.2006


  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours
  • Increased sales of promotional items by informing customers about current offers.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Enhanced shopping experience, provided product information and location assistance.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

Business Certificate - Marketing

Somersworth Vocational Center
Somersworth, NH

High School Diploma - Business Course

Somersworth High School
Somersworth, NH

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Inventory control
  • Store organization
  • Time management
  • Team building and leadership
  • Store opening and closing
  • Attention to detail

Timeline

Assistant Store Manager

Rite Aide
07.2006 - Current

Cashier

Rite Aid
09.2004 - 07.2006

Business Certificate - Marketing

Somersworth Vocational Center

High School Diploma - Business Course

Somersworth High School

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Danielle Goulet