Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Gray

Houston,TX

Summary

Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.

Overview

11
11
years of professional experience

Work History

Event Manager/Bartender/Shift Lead

Buffalo Bayou Brewing Co
03.2020 - Current
  • Served as the point of contact for clients
  • Provide education on vendors, pricing structures, venue accommodations, and potential menu options for events
  • Identified opportunities to upsell clients on food and beverage packages
  • Increased client satisfaction by consistently delivering well-executed events within budget constraints.
  • Developed marketing materials and promotional campaigns to maximize event attendance and visibility.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.

Event Bartender/ Lead Bartender

Five Central
06.2018 - 04.2020
  • Worked in a high-volume bar serving up to 300 guests per night
  • Maintained a clean and organized bar area and provided exceptional customer service, resulting in a 90% customer satisfaction rate
  • Created customized cocktails for guests based on their preferences and dietary restrictions
  • Collaborated with the kitchen team to develop food and cocktail pairing menus for special events.
  • Collaborated with fellow bartenders and event staff to ensure seamless coordination and timely service during busy events.
  • Effectively handled high-pressure situations during peak hours without compromising the quality of customer service or drink preparation.

Seasonal Bartender

Sam's Boat
01.2019 - 08.2019
  • Worked as a seasonal bartender and server for the crawfish season
  • Prepared and served liquor, mixed drinks, wine, beer, and nonalcoholic drinks as ordered
  • Ensured that fruit and other garnishes are prepared ahead of the opening of the bar
  • Maintained the bar and keeps it clean and organized.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Bartender/ Trainer

First Watch Restaurants Inc.
08.2018 - 04.2019
  • Conduct regular training sessions to keep bartenders updated on industry trends
  • Collaborate with management for high customer satisfaction and efficient bar operations
  • Ensured customer satisfaction with food and beverage orders at tables and the bar area
  • Managed beverage orders from servers and patrons in a fast paced environment
  • Collected money for food and beverage orders and balanced cash receipts.

Event Bartender/Server

Dave and Buster's
07.2017 - 10.2018
  • Maintain count of beverages and other drinks served plus provide set-ups
  • Maintain refills of beverages throughout functions for the patrons.
  • Maintained a clean and organized bar area, ensuring optimal working conditions for efficient service delivery.
  • Assisted in event setup procedures by arranging bar stations and stocking necessary items in an orderly fashion.
  • Adapted quickly to varying event themes, tailoring bar décor and drink menus accordingly for a cohesive atmosphere.

Bartender/Shift Manager

Texas Land and Cattle Steakhouse
02.2013 - 07.2017
  • Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
  • Enhanced team productivity by delegating tasks and overseeing workflow in a fast-paced environment.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Contributed to an increase in nightly revenue by upselling premium products and suggesting food pairings for various beverages.
  • Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.

Education

Hospitality

Houston Community College
Houston, TX

Skills

  • Customer service
  • Food service
  • Communication skills
  • Leadership
  • Guest services
  • Hospitality
  • Supervising experience
  • Events Management
  • Event Marketing
  • Event Coordination
  • Staff Oversight
  • Staff Training

Timeline

Event Manager/Bartender/Shift Lead

Buffalo Bayou Brewing Co
03.2020 - Current

Seasonal Bartender

Sam's Boat
01.2019 - 08.2019

Bartender/ Trainer

First Watch Restaurants Inc.
08.2018 - 04.2019

Event Bartender/ Lead Bartender

Five Central
06.2018 - 04.2020

Event Bartender/Server

Dave and Buster's
07.2017 - 10.2018

Bartender/Shift Manager

Texas Land and Cattle Steakhouse
02.2013 - 07.2017

Hospitality

Houston Community College

Similar Profiles

CREATE PROFILE
Danielle Gray