Summary
Overview
Work History
Education
Skills
Certifications Technical Skills
Additional Highlights
Timeline
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DANIELLE GREEN

Winter Park,FL

Summary

Highly accomplished and adaptable Program Assistant with 11 years of experience in administrative support, customer service, and business operations. Proven expertise in process improvement, risk management, and SOX compliance, with a strong focus on operational efficiency and achieving measurable results through strategic enhancements. Proficient in utilizing a comprehensive suite of tools including Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams), Notion, and Smartsheet to optimize administrative processes and collaborative efforts. Demonstrated ability to manage complex calendars, high-volume communications, international travel, and financial reporting with precision and accuracy. Possesses exceptional organizational, time-management, and communication skills, thriving in fast-paced, constantly changing environments.

Overview

11
11
years of professional experience

Work History

Program Assistant

Southern States Services
Winter Park, FL
01.2022 - Current
  • Manage high volumes of customer inquiries related to payments, account adjustments, and billing, focusing on first-contact resolution.
  • Maintain detailed digital records in alignment with auditing and compliance standards (SOX, PCI).
  • Collaborate cross-functionally to troubleshoot discrepancies and ensure billing accuracy.
  • Provide insights and recommendations to customers based on usage patterns to prevent future issues and promote loyalty.
  • Adapt quickly to changing priorities and fast-paced environments while maintaining precision and efficiency.
  • Proficiently utilize Microsoft Teams for communication and data sharing across various channels.

Trainer/Server

Hillstone Restaurant
Winter Park, FL
05.2016 - 12.2021
  • Processed thousands of customer payments, including refunds and disputes, maintaining accuracy and speed in a fast-paced environment.
  • Led onboarding and training for new staff on payment handling, conflict resolution, and upselling best practices.
  • Resolved escalated service issues, emphasizing empathy and professionalism to preserve brand integrity.
  • Coordinated effectively with a diverse team in a high-volume, dynamic setting, demonstrating strong teamwork skills.

Team Member / Trainer

Chipotle Mexican Grill
Orlando, FL
03.2014 - 04.2016
  • Handled real-time payment challenges and customer concerns, ensuring satisfaction and compliance.
  • Promoted customer retention through outstanding service, quick troubleshooting, and upselling techniques.
  • Developed strong organizational skills to manage multiple tasks simultaneously in a customer-facing role.

Education

Bachelor of Applied Science - Business and Organizational Leadership

Valencia College
Orlando, FL
12.2024

Skills

  • Administrative support and coordination
  • Email and calendar management
  • Travel planning and logistics
  • Expense reporting and budgeting
  • Presentation and document creation
  • Microsoft Office proficiency
  • Notion and Smartsheet expertise
  • Basic Oracle navigation
  • Operational workflow optimization
  • Risk management strategies
  • Process improvement initiatives
  • Effective communication skills
  • Remote collaboration techniques
  • Cross-functional teamwork
  • Organizational skills and prioritization

Certifications Technical Skills

  • Business Operations Certificate (Risk Management, Scheduling, Control)
  • Operations Support & Management Certificate
  • Microsoft Office Suite | Google Workspace | Oracle (basic)
  • Remote Systems: Notion, Slack, Smartsheet
  • Strong written and verbal communication | Phone etiquette
  • Sales-focused mindset | Upselling & Product Promotion

Additional Highlights

  • Equipped for remote work with private workspace and high-speed internet.
  • Experienced with rotating shift environments and adaptable to changing schedules.
  • Passionate about technology, innovation, and enhancing the customer experience across digital and mobile platforms.
  • Ability to work a 4x10 hour day schedule, providing additional flexibility.

Timeline

Program Assistant

Southern States Services
01.2022 - Current

Trainer/Server

Hillstone Restaurant
05.2016 - 12.2021

Team Member / Trainer

Chipotle Mexican Grill
03.2014 - 04.2016

Bachelor of Applied Science - Business and Organizational Leadership

Valencia College

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