Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Danielle Greene

Houston,Tx

Summary

When asked to describe myself, three words come to mind; Adaptable, Ambitious, and Dauntless. These qualities allow me to achieve success in the face of adversity. I aim to use these qualities to pursue my personal and professional goals to be of service to others in all capacities.

Overview

8
years of professional experience
1
Certification

Work History

Dashmart
, Texas

Shift Lead
12.2021 - Current

Job overview

  • Served point of escalation for Daily Operations while managing 10-20 operations associates throughout their shifts.
  • Facility Management- Monitor supplier deliveries, manage regular cleaning and maintenance schedules, ensure operations associates were set up for success to work safely and productively
  • Contribute/Collaborate on ideas to improve quality and customer experience
  • Utilize data analytics & visualization tools to analyze essential metrics and provide performance management to the couriers and associates
  • Identify operational pain points and develop quick fixes and necessary systems to better streamline Dashmart operations
  • Achieve high customer satisfaction feedback by ensuring customer’s orders get delivered smoothly through maintaining menus and systems, communicating issues arise, troubleshooting bugs/ app issues, and making sure Dasher pickups go smoothly.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts

Alorica
, Texas

Customer Support Specialist
12.2021 - 05.2022

Job overview

  • Provided primary customer support to internal and external customers.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Identified trends in client requests and helped management get ahead of ongoing problems.
  • Documented all customer information accurately in computer system, providing dated notes for future reference.
  • Crafted intelligent, professional responses to emailed and web chat customer questions.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

HEB
, Texas

Customer Service Manager
12.2018 - 01.2021

Job overview

  • Provide guests with above-and-beyond hospitality
  • Educated customers about brand to incite excitement about company's mission and values
  • Determined customer needs by asking relevant questions and listening actively to responses
  • Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
  • Cross-trained in curbside (E-commerce department)
  • Operated cash register for cash, check and credit card transactions
  • Works closely with specialist to solve problems and handle customer complaints.
  • Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.

Education

Texas Southern University
Houston, TX

Bachelor of Arts from Political Science
12.2022

Northeast Lakeview College
San Antonio, TX

Associate of Arts from Liberal Arts
2021

Madison High School
San Antonio, TX

High School Diploma
06.2017

Skills

  • Participative Leadership
  • Communication Written/Verbal
  • Microsoft Systems
  • Creativity/ Innovation
  • Proactive decision making
  • Organization
  • Employee Coaching

Certification

  • Standard CPR/AED (adult,child,infant)
  • Conflict Resolution Training

Timeline

Customer Support Specialist

Alorica
12.2021 - 05.2022

Shift Lead

Dashmart
12.2021 - Current

Customer Service Manager

HEB
12.2018 - 01.2021

Texas Southern University

Bachelor of Arts from Political Science

Northeast Lakeview College

Associate of Arts from Liberal Arts

Madison High School

High School Diploma
Danielle Greene