Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Greer

Moscow,ID

Summary

Professional in operations management with focus on front office dynamics and customer satisfaction. Proven track record of optimizing workflow and ensuring high standards of service. Known for fostering teamwork and adapting to changing needs while maintaining steadfast commitment to results. Skilled in conflict resolution and process improvement, with reliable and flexible nature.

Overview

8
8
years of professional experience

Work History

Front Office Operations Manager

Castle Restoration & Cleaning
03.2022 - 11.2024
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Scheduled cleaning jobs daily to ensure business operations flowed consistently.
  • Conducted marketing calls to previous customers during slow periods about upcoming sales, discounts and payment plans.
  • Processed payroll.
  • Worked alongside with Insurance Agencies with claims on clients properties caused by flooding.
  • Developed strong relationships with clients and vendors, fostering loyalty and repeat business.
  • Maintained inventory for all operations within the business.
  • Participated in budget planning, controlling expenses within allocated limits while maintaining quality service levels.

Back up MOD/MOD+ | Area Supervisor

Ross Dress For Less
10.2018 - 03.2022
  • Provided 30 - 45 minute ongoing coaching to staff members, promoting skill development and career progression.
  • Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
  • Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Conducted regular performance reviews to provide feedback and identify areas for improvement, enhancing overall team productivity.
  • Identified inefficiencies in existing processes and implemented improvements for increased effectiveness within the department.
  • Conducted regular training sessions for new hires, ensuring consistent level of service across all locations.
  • Managed scheduled breaks and lunches for every department in the store.

Customer Service Representative

Quik Cash
08.2017 - 08.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Drive Thru and Kitchen Operations

Zips Drive-Thru
12.2016 - 08.2017
  • Monitored inventory levels in drive-thru area, ordering necessary supplies to prevent stock shortages or delays in service.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Improved customer satisfaction by efficiently managing drive-thru operations and timely order delivery.
  • Managed cash handling procedures within drive-thru operation, maintaining accuracy in transactions and daily reconciliations.

Education

No Degree -

K12 Online School Programs For All Grade Levels
Lewiston, ID
05-2016

Skills

  • Money Management
  • Communication
  • Reception operations
  • Leadership
  • Multi-tasking
  • Budgeting and financial management
  • Credit and collections
  • Documentation and control

Timeline

Front Office Operations Manager

Castle Restoration & Cleaning
03.2022 - 11.2024

Back up MOD/MOD+ | Area Supervisor

Ross Dress For Less
10.2018 - 03.2022

Customer Service Representative

Quik Cash
08.2017 - 08.2018

Drive Thru and Kitchen Operations

Zips Drive-Thru
12.2016 - 08.2017

No Degree -

K12 Online School Programs For All Grade Levels

Similar Profiles

CREATE PROFILE
Danielle Greer