Danielle Griffith
Laurelton,NY
Summary
Efficient Front Desk Coordinator with 2 years of experience. Extensive knowledge of Eaglesoft practice management system and proven success at conflict resolution, problem solving and streamlining office functions. Well-versed in increasing productivity through continuous process improvement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Coordinator
Advanced DDS
03.2023 - Current
- Greeted patients upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Updated patient records accurately and efficiently
- Facilitated effective communication between patients,providers and clinical team by serving as a central point of contact.
- Scheduled appointments in computer system.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for patients.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
Dental Receptionist
Avenue Orthodontics
02.2022 - 02.2023
- Greeted and scheduled patients via phone, in-person, and emails
- Provided excellent customer service and teamwork, assisted dental assistants with turning over chairs and sterilizing instruments when needed
- Performed light office duties such as assisting with inventory, composing letters, and sorting through mail
Store Support Cashier/Customer Service Desk Receptionist
Whole Foods Market
06.2018 - 02.2022
- Resolved customer issues via phone, in-person, emails, and letters
- Provided excellent customer service, addressed needs of customers in a timely and effective manner
- Followed and complied with established procedures, including health and sanitation, and safe work
Cashier
Key Food
08.2016 - 08.2017
- Responsible for providing exceptional customer service and support
- Performed cash control and daily register operations
Customer service representative
Max Delivery
09.2015 - 05.2016
- Resolved customer complaints via phone, email, letters, and social media
- Selected customer items throughout warehouse and packed the items for delivery
Assistant Manager/Team Member
Burger King
05.2013 - 09.2015
- Ensured meal delivery and guest satisfaction providing fast and friendly service
- Motivated and directed team members and shift coordinators to exceed guest expectations
- Performed duties at multiple workstations (front counter, Drive-Thru, preparation boards)
- Managed the daily operation including, maintaining cash control/security procedures, managed labor (15 employees) and maintained inventory
Education
Bachelor's Degree in Psychology -
Queens College
01.2019
Associate Degree -
LaGuardia Community College
01.2016
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Administrative Skills
- Administrative Support
- Problem-solving skills
- Multi-Line Phone Systems
Certification
- New York City Department of Health and Mental Hygiene - Certificate in Food Protection
- CPR
Timeline
Front Desk Coordinator
Advanced DDS
03.2023 - Current
Dental Receptionist
Avenue Orthodontics
02.2022 - 02.2023
Store Support Cashier/Customer Service Desk Receptionist
Whole Foods Market
06.2018 - 02.2022
Cashier
Key Food
08.2016 - 08.2017
Customer service representative
Max Delivery
09.2015 - 05.2016
Assistant Manager/Team Member
Burger King
05.2013 - 09.2015
Bachelor's Degree in Psychology -
Queens College
Associate Degree -
LaGuardia Community College