Danielle Griggs
Detroit,MI
Summary
Customer service professional with proven expertise in resolving issues and enhancing client satisfaction. Strong focus on team collaboration, flexibility with changing needs, and delivering results that drive business success. Adept at communication, problem-solving, and building positive relationships with customers. Reliable and adaptable, ensuring seamless operations and high-quality service.
Overview
11
11
years of professional experience
Work History
Collections-Customer Specialist
Ally Financial
04.2024 - Current
Customer Service Specialist
Progressive Casualty Co.
01.2023 - 02.2024
- Work From Home
Patient Specialist
HAP (Henry Ford Health)
05.2022 - 11.2022
Desk Secretary
Beaumont Health
09.2021 - 05.2022
Receptionist
CC Griggs Nephrology
07.2014 - 03.2020
Education
Macomb College - Nursing Applicant
Macomb College
03.2025
GED -
02.2014
Skills
- Excellent communicational and organizational skills
- Ability to adapt to company policies and procedures expeditiously
- Can work as a Team player or individually
- Billing
- Data Entry
- Phone Etiquette
- All Microsoft software
- Stress management
- Multitasking
- High call volume (100 per day)
- Time management
- Decision making
- Emergency medical services
- Emotional control
- Detail-oriented
- Data analysis
- Claims processing
- CRM software
- Multitasking and organization
- Problem-solving
- Prioritization
- Microsoft Office Suite
- Call center operations
Timeline
Collections-Customer Specialist
Ally Financial
04.2024 - Current
Customer Service Specialist
Progressive Casualty Co.
01.2023 - 02.2024
Patient Specialist
HAP (Henry Ford Health)
05.2022 - 11.2022
Desk Secretary
Beaumont Health
09.2021 - 05.2022
Receptionist
CC Griggs Nephrology
07.2014 - 03.2020
Macomb College - Nursing Applicant
Macomb College
GED -
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