Danielle Grisham
Chicago,Illinois
Summary
Goal-oriented professional seeking a dynamic business environment that fosters growth, creativity, and upholds a strong commitment to integrity and loyalty. Committed to contributing skills and expertise to drive organizational success while continuously expanding capabilities. Eager to join a team that values innovation, collaboration, and excellence to achieve mutual growth and success.
Overview
7
7
years of professional experience
Work History
Dog Walker
Dogs Deserve It
08.2022 - Current
- Strengthened customer relationships through active listening, boosting retention and client feedback.
- Built client trust through clear, consistent communication about pet needs and progress.
- Increased client retention by delivering exceptional service to clients and their pets.
- Maintained professionalism and effectively managed high-stress situations to resolve conflicts.
- Improved customer satisfaction by promptly addressing concerns and providing accurate information.
Owner
Unbind Books
07.2020 - Current
- Oversaw daily operations to ensure efficient processes and quality service.
- Built a loyal customer base through personalized attention and prompt issue resolution.
- Boosted brand identity and lead generation through daily social media promotion and SEO.
- Optimized video content for search engines, resulting in a __% increase in organic traffic year-over-year
- Conducted keyword research to identify high-volume, low-competition keywords to target in content
- Targeted ideal consumers via online, social media, and traditional advertising campaigns.
- Managed purchase orders and invoices to fulfill customer shipping needs.
- Produced 8+ videos that generated over 1 million views and increased subscriber count by 25%
- Created 100+ posts that drove an overall 30% increase in website traffic and improved search engine rankings
Remote Scheduler/Customer Service
AnswerNet/Spike’s Trophy
03.2019 - 07.2019
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
Quality Control Specialist/ Art Expeditor
Sportsawards
03.2018 - 03.2019
- Team Lead : Trained in operating large digital printers for product production support and manufacturing
- Ensured quality standards across products through cross-functional team collaboration.
- Inspected finished goods to meet customer specifications and quality standards.
- Served as a subject matter expert in internal audits, highlighting commitment to quality management.
- Minimized down time % by reducing production rework and recalls.
Education
Bachelor Degree of Fine Art - Minor in Marketing
Stetson University
05.2016
Skills
- Technical
- Techniques
- Tools
- Creative
- Integrity
- Social Media platforms
- Adobe
- Microsoft Office
- Marketing
Timeline
Dog Walker
Dogs Deserve It
08.2022 - Current
Owner
Unbind Books
07.2020 - Current
Remote Scheduler/Customer Service
AnswerNet/Spike’s Trophy
03.2019 - 07.2019
Quality Control Specialist/ Art Expeditor
Sportsawards
03.2018 - 03.2019
Bachelor Degree of Fine Art - Minor in Marketing
Stetson University
Similar Profiles
Suraj Raju LonareSuraj Raju Lonare
IT Engineer (Security Team) at DeserveIT Engineer (Security Team) at Deserve
Abigail ScheirerAbigail Scheirer
Registered Behavior Technician, Team Lead at Life We DeserveRegistered Behavior Technician, Team Lead at Life We Deserve
Sonya KomaraSonya Komara
Registered Behavior Technician at Life We DeserveRegistered Behavior Technician at Life We Deserve