Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Groenke

Union,MO

Summary

Adept at multitasking and time management, I leveraged these skills at Hot Topic to elevate team performance and customer satisfaction. My tenure across diverse roles, from bookselling to healthcare, showcases a blend of analytical thinking and a friendly, positive attitude, driving significant outcomes in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Stay at Home Mom/Military Wife

Myself
Union, MO
07.2019 - Current
  • Contributed innovative ideas and solutions to enhance family performance and outcomes.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Able to create and maintain a schedule for a household of three, able to adapt quickly as a military wife, and having a deployed husband.

Assistant Store Manager

Hot Topic
Springfield, MO
02.2018 - 07.2019
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Forecasted customer demand to restock and reshelve terms for goods or services.
  • Managed payroll forecast, register, and bank transactions.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Bookseller

Barnes & Noble
Springfield, MO
05.2013 - 07.2019
  • Maintained knowledge of current and bestselling books and upcoming publications to fulfill customer requests.
  • Coordinated with the marketing team to promote store events and special promotions via social media.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Participated in team meetings to discuss new strategies for increasing sales.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Trained new staff on store policies, customer service excellence, and inventory management.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Managed online book orders and ensured timely shipping and customer satisfaction.
  • Managed inventory and restocked shelves to ensure availability of popular titles.
  • Performed cashier responsibilities, as well as opening and closing, and inventory.
  • I learned and was able to multitask, helping on the sales floor and receiving when they were short-staffed, and boxing and labeling books to be returned to the vendor.

Bartender

Martha's Vineyard Nightclub
Springfield, MO
10.2016 - 12.2018
  • Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
  • Arranged bottles and glasses behind bar to make attractive displays.
  • Provided drink suggestions to customers based on their preferences.
  • Developed good working relationships with fellow employees through effective communication.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Managed the VIP area, selection of music, choice specialty drinks, shots, and games while keeping with the needs for the main side bar and dancefloor bar.

HSC/PCA

Oxford Home Health
Springfield, MO
02.2016 - 12.2016
  • Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Maintained accurate records of client care services provided on a daily basis.
  • Prepared meals according to dietary guidelines set forth by the physician or dietitian.
  • Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
  • Provided emotional support to patients and families during difficult times.
  • Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.

Education

Medical Assistant Front And Back Office +Phlebotomy Certification - Medical Assistant

American Career College
CA
08-2015

High School Diploma -

Orange High School
Orange, CA
06-2006

Skills

  • Time management and multitasking
  • Google Drive
  • Attention to detail
  • Clerical support
  • Basic math
  • Computer skills
  • Friendly, positive attitude
  • Analytical and critical thinking
  • Social perceptiveness
  • Task prioritization
  • First Aid/CPR
  • Research

Timeline

Stay at Home Mom/Military Wife

Myself
07.2019 - Current

Assistant Store Manager

Hot Topic
02.2018 - 07.2019

Bartender

Martha's Vineyard Nightclub
10.2016 - 12.2018

HSC/PCA

Oxford Home Health
02.2016 - 12.2016

Bookseller

Barnes & Noble
05.2013 - 07.2019

Medical Assistant Front And Back Office +Phlebotomy Certification - Medical Assistant

American Career College

High School Diploma -

Orange High School

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Danielle Groenke