Danielle Gropp
Fort Myers,FL
Summary
Collaborative employee with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with customers and clients in a fast-paced setting.
Overview
8
8
years of professional experience
Work History
Licensed Esthetician
Massage Luxe Fort Myers
12.2023 - Current
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Provided specialized facials, chemical peels, microdermabrasion, and other advanced treatments to address various skin concerns.
- Developed strong rapport with clients by actively listening to their concerns and offering expert advice on skincare solutions.
Front Desk Receptionist
Innovation Hotel
04.2023 - 09.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Server, Bartender, Manager
Buckett's Wings & More
09.2021 - 03.2023
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and common goals.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Cultivated warm relationships with regular customers.
Server
The Boat House Tiki Bar And Grille - Cape Coral
10.2020 - 06.2021
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Stayed up-to-date on menu changes to help customers make food choices.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server/Hostess
Twin Peaks Restaurant
01.2019 - 03.2020
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Greeted and maintained relationships with regular customers.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Office Helper
Carlton-Naumann Construction
11.2017 - 12.2018
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
- Organized, stored and retrieved files to enhance daily operations and support customer needs.
Hostess/Food Runner
Still Water Grille
04.2017 - 08.2018
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Hostess
Grimaldi's Pizzeria
10.2016 - 03.2017
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Planned and executed larger guest parties by organizing menus, spaces and special requests.
- Documented reservations and communicated changes to guests.
Education
Florida SouthWestern State College
Fort Myers, FLEsthetician License -
The Spa Professional Academy
Bonita Springs, FL12.2023
High School Diploma -
Fort Myers High School
Fort Myers, FL05.2019
Skills
- Order accuracy
- Cash handling
- High-volume dining
- Team Building
- Beverage preparation
- Hospitality service expertise
- Menu memorization
- Organizing and prioritizing
- Spa retail sales
- Customized skincare plans
- Hydra Facial
- Microdermabrasion
Timeline
Licensed Esthetician
Massage Luxe Fort Myers
12.2023 - Current
Front Desk Receptionist
Innovation Hotel
04.2023 - 09.2023
Server, Bartender, Manager
Buckett's Wings & More
09.2021 - 03.2023
Server
The Boat House Tiki Bar And Grille - Cape Coral
10.2020 - 06.2021
Server/Hostess
Twin Peaks Restaurant
01.2019 - 03.2020
Office Helper
Carlton-Naumann Construction
11.2017 - 12.2018
Hostess/Food Runner
Still Water Grille
04.2017 - 08.2018
Hostess
Grimaldi's Pizzeria
10.2016 - 03.2017
Florida SouthWestern State College
Esthetician License -
The Spa Professional Academy
High School Diploma -
Fort Myers High School