Danielle Guerrero
San Antonio,TX
Summary
Hard working, detail- orientated, committed to out performing and providing customers with quality service.
Overview
8
8
years of professional experience
Work History
Dental Dispensary Assistant
UTHSCSA
10.2022 - Current
- Resolved complaints or concerns professionally, maintaining a positive image of the dispensary at all times.
- Delivered exceptional service by actively listening to students and faculty needs and providing appropriate solutions.
- Supported team members during busy periods, ensuring timely service for all students and faculty.
- Collaborated with coworkers to maintain a clean, organized, and efficient workspace.
- Maintained inventory and restocked supplies needed in dispensary.
- Performed sterilization of instruments and equipment following OSHA standards.
Retail Sales Manager
Bath & Body Works Inc.
10.2018 - Current
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Managed a team of sales associates and exceeded quarterly sales targets.
- Maintained a clean and organized store layout to enhance the customer shopping experience.
- Served as a point of contact for customer inquires and resolved issues in a timely manner.
Garden Sales Associate
Home Depot
09.2017 - 10.2018
- Educated customers on proper usage of tools, fertilizers, insecticides, and other gardening essentials.
- Assisted customers with gardening queries, offering expert advice on plant care and maintenance.
- Offered personalized recommendations to customers based on their specific gardening needs and preferences.
- Collaborated with team members to maintain a clean, organized, and welcoming store environment.
Team Lead
Mc Donalds
06.2016 - 09.2018
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Assisted in recruitment to build team of top performers.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
High School Diploma -
Thomas Jefferson Highschool
723 Donaldson Ave.06.2016
Skills
- Time Management
- Multitasking
- Patience
- Attention to detail
- Willingness to adapt
Timeline
Dental Dispensary Assistant
UTHSCSA
10.2022 - Current
Retail Sales Manager
Bath & Body Works Inc.
10.2018 - Current
Garden Sales Associate
Home Depot
09.2017 - 10.2018
Team Lead
Mc Donalds
06.2016 - 09.2018
High School Diploma -
Thomas Jefferson Highschool