Danielle Gurule
Albuquerque,NM
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Proficient in helping clients by answering questions, demonstrating patience and offering guidance. Ready to apply my quick learning skills and optimism. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative (Remote)
Dr. Kelly's Surgical Unit
Phoenix , AZ
06.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Audit scheduled for different units for the following day.
- Assist team members with other projects and questions.
Veterinarian Assistant
4 Paws Pet Hospital
Albuquerque, NM
02.2022 - 02.2023
- Stocked treatment rooms with appropriate supplies, scheduled appointments, answered phones and processed customer payments to boost office efficiency.
- Administered immunizations, blood plasma and other medications to animals as prescribed by veterinarians.
- Explained disease and condition diagnoses, prognoses and treatment options to pet and animal owners to provide information for decision-making concerning care.
- Helped veterinarians examine animals and identify behavioral changes or clinical symptoms suggesting illness or injury.
- Delivered attentive, courteous service to promote overall patron satisfaction.
Education
Veterinary Assistant Certificate - Veterinary Medicine
Pima Medical Institute
Albuquerque, NM04.2022
Associate of Applied Science - Biology
Central New Mexico Community College
Albuquerque, NM05.2019
Skills
- Client Education
- Scheduling
- Product Knowledge
- Call Management
- Veterinarian Assistance
- Prescription Filling
- Customer Billing
- Proper Animal Restraint
- Attention to Detail
Affiliations
- Painter and crafter
- Cardio Training
Certification
- CPR certified
Timeline
Customer Service Representative (Remote)
Dr. Kelly's Surgical Unit
06.2023 - Current
Veterinarian Assistant
4 Paws Pet Hospital
02.2022 - 02.2023
Veterinary Assistant Certificate - Veterinary Medicine
Pima Medical Institute
Associate of Applied Science - Biology
Central New Mexico Community College
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