Danielle Gutierrez
Grand Prairie,TX
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient access associate
Surgicare of Miramar
05.2024 - 08.2024
- Checking patients in for their appointments and collecting any co-pays
- Verifying insurance and ensuring all patient files are complete
- Helping patients fill out documentation and forms for check in process
- Collaborate with the healthcare team to ensure efficient workflow and patient care delivery
- Helping out with faxing/scanning documents
- Organizing/filing patients medical records in proper format
Social Services Assistant
Waterford Nursing and Rehabilitation Center
01.2023 - 04.2024
- Collaborated closely with the Social Worker to support residents and their families, handling admissions, and maintaining patient records
- Managed inquiries from case managers, facilitated documentation, and participated in care plan meetings
- Conduct comprehensive assessments to identify client needs, strengths, and goals for intervention
- Participate in team meetings, case conferences, and training to enhance professional development and service delivery
- Maintain accurate and up-to-date documentation of client interactions, progress, and referrals
Front Desk Concierge
First Impression Staffing LLC
10.2021 - 12.2022
- Provided outstanding customer service to residents and guests, addressing concerns and inquiries promptly and courteously
- Managed incoming packages from various couriers and conducted regular security checks of the building
- Handle incoming calls promptly and professionally, directing them to the appropriate department or individual
- Take accurate messages and ensure timely follow-up as needed
- Provide administrative assistance to staff members, including photocopying, faxing, filing, and data entry
- Assist with special projects and tasks as assigned by management
- Address customer complaints and escalations effectively, demonstrating empathy, patience, and problem-solving skills to achieve satisfactory outcomes
Assistant
Physiologist Office
06.2019 - 10.2021
- Supported psychologists in patient care, conducting research, managing paperwork, and handling correspondence
- Provided information to patients about procedures and conducted initial assessments while maintaining compliance with HIPAA guidelines
- Respond to patient inquiries and concerns in a timely and professional manner, ensuring patient satisfaction
- Collaborate with the healthcare team to ensure efficient workflow and patient care delivery
Service Agent
Port of Miami
10.2017 - 05.2019
- Welcomed and assisted guests with check-in procedures, ensuring a positive experience from arrival to departure
- Facilitated transfers for airport and hotel guests, demonstrating strong communication and coordination skills
- Assisted passengers with the check-in process, verifying travel documents, collecting luggage, and providing directions to boarding areas according to cruise line procedures
- Served as a resource for passengers, providing information about port facilities, embarkation procedures, local attractions, and transportation options in the Miami area
Education
Associate (A.S) - Social and Human Services – Generalist
Miami Dade College
01.2023
Skills
- Excellent interpersonal and communication skills
- Proficient in medical office procedures and protocols
- Strong organizational and multitasking abilities
- Familiarity with medical terminology and coding
- Proficient in Outlook
- Proficient in Excel
- Proficient in Microsoft Word
- Experience with electronic health records (EHR) systems
- Detail-oriented with a focus on accuracy and efficiency
- Bi-lingual: Fluent in English and Spanish
Certification
- CPR Certification, American Heart Association, 05/01/25
- Claims Adjuster License, State of Texas, 11/01/24
Languages
Spanish
Full Professional
Timeline
Patient access associate
Surgicare of Miramar
05.2024 - 08.2024
Social Services Assistant
Waterford Nursing and Rehabilitation Center
01.2023 - 04.2024
Front Desk Concierge
First Impression Staffing LLC
10.2021 - 12.2022
Assistant
Physiologist Office
06.2019 - 10.2021
Service Agent
Port of Miami
10.2017 - 05.2019
Associate (A.S) - Social and Human Services – Generalist
Miami Dade College
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