Danielle Gutierrez
Albuquerque,New Mexico
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Indian Pueblo Cultural Center
2401 12th St. NW
10.2014 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Oversaw daily operations to maintain store cleanliness and organization.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Conducted performance evaluations and provided constructive feedback to employees.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Sales Associate
Staples
Albuquerque, New Mexico
05.2014 - 09.2014
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Performed cash, card, and check transactions to complete customer purchases.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Cashier
Harbor Freight Tools
Albuquerque, New Mexico
02.2014 - 05.2014
- Offered extended protection plans, processed returns
Walmart
Albuquerque, New Mexico
11.2011 - 09.2013
- Company Overview: Money Center/ Customer Service
- Maintaining daily register balance, process deposits
- Cash checks
- Process payments
- Audit registers
- International wire transfers
- Money Orders
- Cashier experience
- Money Center/ Customer Service
Floral Assistant
Green leaf Wholesale Florist
Albuquerque, New Mexico
02.2009 - 05.2012
- Help preparing flowers
- Creating arrangements, took care of plants
- Kept cooler and work area clean
Education
High School Diploma -
Valley High
1505 Candelaria Rd NW05-2012
Skills
- Cash management
- Inventory management
- Employee training
- Customer service
- Staff scheduling
- Sales analysis
- Team building
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Retail operations
- Employee scheduling
- Operations management
- Recruiting and interviewing
- Policy enforcement
- Multitasking and organization
- Verbal and written communication
- Microsoft office expertise
- Computer skills
- Multitasking Abilities
Languages
English
Timeline
Assistant Manager
Indian Pueblo Cultural Center
10.2014 - Current
Sales Associate
Staples
05.2014 - 09.2014
Cashier
Harbor Freight Tools
02.2014 - 05.2014
Walmart
11.2011 - 09.2013
Floral Assistant
Green leaf Wholesale Florist
02.2009 - 05.2012
High School Diploma -
Valley High
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