Danielle Gutierrez
Albuquerque,New Mexico
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Indian Pueblo Cultural Center
10.2014 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Oversaw daily operations to maintain store cleanliness and organization.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Conducted performance evaluations and provided constructive feedback to employees.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Sales Associate
Staples
05.2014 - 09.2014
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Performed cash, card, and check transactions to complete customer purchases.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Cashier
Harbor Freight Tools
02.2014 - 05.2014
- Offered extended protection plans, processed returns
Walmart
11.2011 - 09.2013
- Company Overview: Money Center/ Customer Service
- Maintaining daily register balance, process deposits
- Cash checks
- Process payments
- Audit registers
- International wire transfers
- Money Orders
- Cashier experience
- Money Center/ Customer Service
Floral Assistant
Green leaf Wholesale Florist
02.2009 - 05.2012
- Help preparing flowers
- Creating arrangements, took care of plants
- Kept cooler and work area clean
Education
High School Diploma -
Valley High
1505 Candelaria Rd NW05-2012
Skills
- Cash management
- Inventory management
- Employee training
- Customer service
- Staff scheduling
- Sales analysis
- Team building
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Retail operations
- Employee scheduling
- Operations management
- Recruiting and interviewing
- Policy enforcement
- Multitasking and organization
- Verbal and written communication
- Microsoft office expertise
- Computer skills
- Multitasking Abilities
Languages
English
Timeline
Assistant Manager
Indian Pueblo Cultural Center
10.2014 - Current
Sales Associate
Staples
05.2014 - 09.2014
Cashier
Harbor Freight Tools
02.2014 - 05.2014
Walmart
11.2011 - 09.2013
Floral Assistant
Green leaf Wholesale Florist
02.2009 - 05.2012
High School Diploma -
Valley High
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