Danielle Gutierrez
Grants Pass,Oregon
Summary
Professional with strong leadership skills and focus on team collaboration. Skilled in managing daily operations, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication, fostering productive and positive workplace.
Overview
14
14
years of professional experience
Work History
Shift Lead
Weekend Beer Company
01.2022 - Current
- Educated patrons on various beer styles, enhancing their appreciation and enjoyment.
- Enhanced customer satisfaction by efficiently serving beer and offering pairing suggestions.
- Assisted in the setup of private events, accommodating specific client requests.
- Engaged customers through product knowledge sharing, sparking interest in new offerings.
- Maintained a clean and organized bar environment for improved customer experience.
- Demonstrated adaptability during high volume periods, maintaining composure under pressure.
- Ensured timely completion of opening or closing tasks based on assigned shifts.
- Promoted responsible alcohol consumption, adhering to local laws and regulations.
- Supported marketing efforts by promoting the establishment on social media platforms.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
Shop manager
Dutch Bros
04.2015 - 01.2022
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory, cash control, and store opening and closing procedures.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Analyzed sales data to identify trends and create targeted marketing initiatives that catered to the needs of our customer base.
- Implemented store policies and procedures to remain compliant with corporate guidelines.
- Recruited, trained, and mentored staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
- Collaborated with other managers within the company network for best practice sharing and continuous improvement efforts.
- Oversaw daily operations, ensuring store met its performance and sales goals.
Store manager
McDonald’s
09.2012 - 04.2015
- Oversaw updates and maintenance of all Point of Sale (POS) systems
- Managed installation and replacement of indoor and outdoor signage
- Handled daily financial deposits with accuracy and accountability
- Coordinated ordering of all in-store products to maintain optimal inventory levels
- Conducted bi-weekly inventory audits of all store merchandise
- Performed routine maintenance on all in-shop machinery and equipment
- Monitored and maintained water filtration systems and CO2 tanks
- Created and managed work schedules for all team members
- Led recruitment efforts, including interviewing and hiring new employees
Customer service worker
McDonald’s
09.2011 - 09.2012
- Delivered exceptional customer service, ensuring a positive and welcoming guest experience
- Assisted with food preparation in compliance with safety and quality standards
- Supported the grill team during peak hours to maintain workflow and efficiency
- Collaborated with the service team to ensure smooth and timely operations
Education
Associates of Arts -
Rogue Community College
06.2017
Associates of General Studies - undefined
Rogue Community College
06.2019
Skills
- Customer service focused
- Team motivation
- Adaptability
- Time management
- Highly reliable
- Clear and effective communication
- Attention to detail
Timeline
Shift Lead
Weekend Beer Company
01.2022 - Current
Shop manager
Dutch Bros
04.2015 - 01.2022
Store manager
McDonald’s
09.2012 - 04.2015
Customer service worker
McDonald’s
09.2011 - 09.2012
Associates of General Studies - undefined
Rogue Community College
Associates of Arts -
Rogue Community College
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