Danielle Gwin
New Carlisle
Summary
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
EMT
MMT
01.2025 - Current
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
CSR Specialist
TE Conectivity
02.2018 - 01.2025
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
EMT
AMR
10.2016 - 02.2018
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
Education
Master of Science - Healthcare Management
Grantham University
Lenexa, KS04-2022
MBA - Business
Grantham University
Lenexa, KS02-2021
Bachelor of Arts - Human Resources Management
Grantham University
Lenexa, KS10-2019
Skills
- Basic life support
- CPR and first aid
- Critical decision-making skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Relationship building and management
- Account oversight
Timeline
EMT
MMT
01.2025 - Current
CSR Specialist
TE Conectivity
02.2018 - 01.2025
EMT
AMR
10.2016 - 02.2018
Master of Science - Healthcare Management
Grantham University
MBA - Business
Grantham University
Bachelor of Arts - Human Resources Management
Grantham University
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