Danielle Hackett
Administrative Assistant
Hyattsville,MD
Summary
Systematic Administrative Assistant with over 11 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
3
3
years of post-secondary education
16
16
years of professional experience
Work History
Facility Administrator
Walter Reed National Military Medical Center
Bethesda, MD
08.2019 - Current
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
- Managed minor appliance issues and scheduled repairs as needed.
- Assisted Facilities Manager in all aspects of project implementation, including materials procurement, contract preparation and scheduling.
- Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
Intern
Prince Georges County Problem Solving Courts
Upper Marlboro, MD
01.2020 - 05.2021
- Answered incoming telephone calls, took down messages and provided information.
- Sorted and organized materials such as physical files, tracking spreadsheets and reports.
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
- Organized company files and created support system to decrease workload and increase productivity of account managers.
- Upheld office schedule and calendar to coordinate workflow and meetings.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
Administrative Assistant
Walter Reed National Military Medical Center
Bethesda, MD
06.2016 - 08.2019
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Organized weekly staff meetings and logged minutes for corporate records.
- Coached new employees on administrative procedures, company policies and performance standards.
- Created PowerPoint presentations for business development purposes.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Generated reports and typed letters in Microsoft Office and prepared presentations in Microsoft Powerpoint for maximum impact and results.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Waitress
Riderwood Retirement Community
Silver Spring, MD
06.2008 - 05.2016
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Administrative Assistant
The Bethune DuBois Institute
Silver Spring, MD
05.2012 - 05.2014
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
- Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Maintained complex digital filing system for financial information.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
Education
Bachelor of Science - Criminal Justice
Bowie State University
Bowie, MD 08.2017 - 05.2020
Skills
Staff Management
Timeline
Intern
Prince Georges County Problem Solving Courts
01.2020 - 05.2021
Facility Administrator
Walter Reed National Military Medical Center
08.2019 - Current
Bachelor of Science - Criminal Justice
Bowie State University
08.2017 - 05.2020
Administrative Assistant
Walter Reed National Military Medical Center
06.2016 - 08.2019
Administrative Assistant
The Bethune DuBois Institute
05.2012 - 05.2014
Waitress
Riderwood Retirement Community
06.2008 - 05.2016
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