Danielle Haddock
Customer Service Representative
Ullin,Illinois
Summary
Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Experienced Customer Service Representative with [6+] years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work History
Housekeeper/ Frontdesk
Americas Best Value Inn
Ullin, IL
03.2016 - 01.2022
- Daily housekeeping by cleaning rooms, making beds, etc
- As well as
- FRontdesk when people need to be checked in or out, established that as well.
- Performed inbound calling sale of rooms to book reservations
- Help at least 20 people per day
- Increased Business by great customer service skills
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Worked on cleaning team to service hotels, offices and other commercial buildings
- Used chemicals by following safety protocols and procedures to avoid burns and injuries
- Operated power equipment tools such as backpack vacuums and floor sweepers
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning
- Restocked linen and cycled towels and sheets in full-service hotel-based spa
- Attended to locker area by laundering dirty towels and clearing away stray slippers
- Kept building entryway glass clean and polished for professional presentation
- Restocked room supplies such as facial tissues for personal touch with every job
- Verified cleanliness and organization of storage areas and carts
- Adhered to professional house cleaning checklist
- Disinfected and mopped bathrooms to keep facilities sanitary and clean
- Maintained facility floral arrangements in lobbies and public areas by watering and replacing past-prime flowers
- Responded to requests from patrons for linens and toiletries
- Engaged with guests on room requirements and amenities to promote overall satisfaction
- Categorized laundry received by clients based on fabric type
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable
- Waxed and polished wood floors and other woodwork
- Disposed of trash and recyclables each day to avoid waste buildup
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items
- Documented and reported necessary facility and building repairs observed
- Dusted picture frames and wall hangings with cloth
Food Runner
Toms Place Diner
Tamms, IL
02.2016 - 08.2020
- Set food dishes and served them to customers at their table in
- Cashier from time to time
- Managed over 50 customers per day
- Increased sales by 5%
- Garnished dishes and quickly delivered items to customers, minimizing wait times
- Maintained speed of service for food orders while minimizing errors and complaints
- Cleared tables immediately after guests left in preparation for next party
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications
- Delivered correct food items to tables according to order documentation
- Backed up dishwashing staff by cleaning dishes, glasses and cutlery during busy periods
- Organized and replenished supplies at food stations to optimize team performance
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods
- Cultivated warm relationships with regular customers
- Assisted servers with table settings and beverage refills to support high-volume shifts
- Sanitized tables and followed proper cleaning methods to avoid food borne illnesses
- Trained and mentored newly hired employees to explain process flow and safety procedures
- Answered questions from restaurant patrons regarding menu items
- Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times
- Collaborated with bar staff to complete alcoholic beverage orders for guests in dining areas
- Selected food items from serving or storage areas and placed in dishes, on serving trays or in takeout bags
- Refilled condiments on each table between guests or during slow periods
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Checked buffet regularly to handle restocking and cleaning needs
Billing Specialist
Nars
Cape Girardeau, MO
06.2013 - 04.2015
- Took 6 week training course to learn program affiliated with Charter Cable Company
- Took incoming calls from customers concerned with invoice and broke down subscription pricing for better understanding of what was being billed to them
- Identified, researched and resolved billing variances to maintain system accuracy and currency
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Generated and submitted invoices based upon established accounts receivable schedules and terms
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues
- Monitored equipment to check for proper operation
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft
- Improved accounts payable processes and achieved 80% reduction in late fees
- Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals
- Generated financial statements and reports detailing accounts receivable status
- Used data entry skills to accurately document and input statements
- Handled account payments and provided information regarding outstanding balances
- Processed payment via telephone and in person with focus on accuracy and efficiency
- Managed invoicing and payment processing operations
- Generated accounts payable reports for management review to aid in financial and business decision making
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification
- Created improved filing system to maintain secure client data
- Promoted consistent accuracy of billing information by reconciling hundreds of accounts monthly
- Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance
- Monitored outstanding invoices and performed collections duties
- Processed vendor and supplier payments on weekly basis
- Developed rapport with clients and vendors to cultivate loyalty and satisfaction
- Responded to customer concerns and questions on daily basis
Appointment Scheduling Specialist
Male Performance Clinic
Columbus, Ohio
08.2010 - 02.2013
- Individuals would call to inquire about services provided and would schedule them in for consultation with doctor
- Collected data to complete detailed financial reports for stakeholders and management
- Made multiple phone calls daily to establish first contact with potential customers and set meetings with salespeople.
- Generated 10 leads over course of 24 hours..
- Scheduled consultations for hundreds of potential customers.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Acted as first point of contact and set appointments for prospective clients.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Promoted increased sales through outgoing calls demonstrating excellent product knowledge.
- Assisted office team by making phone calls, copies and appointments.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Addressed client inquiries and updated database information.
- Entered daily data in computer systems and documented office activities.
- Handled complaints and questions, and re-directed calls to other team members.
- Scheduled and confirmed appointments and meetings for senior management team.
- Established and maintained client rapport by utilizing quality customer service.
- Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
- Routed incoming mail and messages to relevant personnel without delay.
- Answered phone calls and answered questions from potential customers.
- Scheduled consultations for hundreds of potential customers.
Sales Rep
Dial America
Worthington, Ohio
04.2008 - 08.2012
- This magazine company and job description concluded sales and renewal of services
- Managed over 50 customer calls per day
- This was outbound calling.
- Developed and delivered engaging sales presentations to convey product benefits
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands
- Attended advanced training sessions and conferences to increase product knowledge and productivity
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies
- Executed direct sales from manufacturers to customers to improve profitability within retail environment
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development
- Retained excellent client satisfaction ratings through outstanding service delivery
- Cold-called leads and closed large number of new sales over several months
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
- Implemented brand marketing and sales campaigns
- Documented customer interactions using SalesForce to capture data in processing system
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness
- Increased sales by offering advice on purchases and promoting additional products
- Exceeded goals for new accounts in single sales cycle
- Automated contact management system, resulting in better client organization and goal alignment
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
- Determined problem areas and resolved issues related to profitability and business objective achievement
- Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer
Education
Shawnee College Rd
08.2003 - 12.2006
Skills
Cleaning techniques
Housekeeping
Complaint resolution
Order fulfillment
Key holder experience
Professional telephone demeanor
Creative problem solving
Account management
Written and oral communication
Call center operations
Database Management
Billing systems and software
Records organization and review
Collection practices
Research and due diligence
Billing statement review
Customer service support
Inbound And Outbound Calling
Report Preparation
Recordkeeping Strengths
Money Handling Abilities
Sales Expertise
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Housekeeper/ Frontdesk
Americas Best Value Inn
03.2016 - 01.2022
Food Runner
Toms Place Diner
02.2016 - 08.2020
Billing Specialist
Nars
06.2013 - 04.2015
Appointment Scheduling Specialist
Male Performance Clinic
08.2010 - 02.2013
Sales Rep
Dial America
04.2008 - 08.2012
Shawnee College Rd
08.2003 - 12.2006