Danielle Hale
Dacula,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
ORDER ENTRY DEPARTMENT MANAGER
MTI BATHS, INC
04.2013 - Current
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Took ownership of customer issues and followed problems through to resolution.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
EXECUTIVE ASSISTANT TO CIO
Jas Forwarding Worldwide
12.2010 - 04.2013
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Managed the security system for the Atlanta campus including creating new employee badges, giving each employee access to the appropriate areas, and removing terminated employees.
SHOWROOM AND PURCHASING MANAGER
DEVORE AND JOHNSON - KITCHEN AND BATH SHOWROOM
08.2006 - 12.2010
- Purchased new products and oversaw inventory stocking and availability.
- Managed supplier relationships to ensure timely delivery of products and services.
- Performed monthly reconciliation of open purchasing orders.
- Analyzed market trends and adjusted procurement strategies accordingly for optimal results.
- Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
- Increased showroom sales by implementing effective visual merchandising strategies and product displays.
- Trained and mentored sales staff to improve their product knowledge and enhance customer service skills.
- Managed custom projects by completing initial quotes, design and sample requests.
- Managed inventory levels for optimal stock availability, resulting in reduced backorders and customer wait times.
Education
BACHELOR OF SCIENCE - FAMILY AND CONSUMER SCIENCES
UNIVERSITY OF GEORGIA
05.2004
Skills
- Customer Service
- Staff Management
- Team Supervision
- Problem-Solving
- Sales Reporting
- Order Management
- Purchasing
- Relationship building and management
- Team Leadership
- Computer Skills
Personal Information
Title: ORDER ENTRY DEPARTMENT MANAGER - MTI BATHS, INC
Timeline
ORDER ENTRY DEPARTMENT MANAGER
MTI BATHS, INC
04.2013 - Current
EXECUTIVE ASSISTANT TO CIO
Jas Forwarding Worldwide
12.2010 - 04.2013
SHOWROOM AND PURCHASING MANAGER
DEVORE AND JOHNSON - KITCHEN AND BATH SHOWROOM
08.2006 - 12.2010
BACHELOR OF SCIENCE - FAMILY AND CONSUMER SCIENCES
UNIVERSITY OF GEORGIA
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