Danielle Hall
Administrative Assistant
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
OmniCare365
10.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Administrative Assistant
Express Personnel
01.2023 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Executive Secretary
Modern Exploration
01.2022 - 01.2023
- Transcribed phone messages and relayed to appropriate personnel.
- Organized and updated schedules for executives.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
Customer Service Analyst- Lead
Cigna
09.2007 - 10.2016
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Boosted team productivity through effective coaching, performance monitoring, and regular feedback sessions.
- Developed comprehensive reports on key performance indicators, presenting findings to senior management for informed decisionmaking.
Education
Associate of Science - Nursing
Grayson College
Denison, TX12.2024
Skills
- Account Updating
- Information Security
- Data Entry
- Administrative Support
- Staff Education and Training
Timeline
Customer Service Representative
OmniCare365
10.2023 - Current
Administrative Assistant
Express Personnel
01.2023 - 08.2023
Executive Secretary
Modern Exploration
01.2022 - 01.2023
Customer Service Analyst- Lead
Cigna
09.2007 - 10.2016
Associate of Science - Nursing
Grayson College