Danielle Hall
O'Fallon,MO
Summary
Results driven professional seeking a growth-oriented team applying creative problem-solving and lean management skills in achieving business and professional goals. Demonstrated ability to lead teams and employees to reach their full potential and drive organizational success.
Overview
14
14
years of professional experience
Work History
KYC Operations Assoc Analyst
CITIBANK
05.2022 - Current
- Serve as subject matter expert to answer questions and assist peers across my work group
- Increased client satisfaction by analyzing feedback and implementing necessary changes.
- Assist peers in Systematics with back of house maintenance updates
- Consistently meet or exceed production and quality control
- Handle additional tasks and special assignments as requested by management team, demonstrating flexibility and commitment to supporting organizational needs
- Account Opening Analyst for Data Studios
- Recognized as the highest performer in Production with Quality during my time as an analyst
Financial Services Investigations - Associate Analyst (Officer/Lead)
CITIBANK
04.2017 - 05.2022
- Responsible for processing a monthly 'Small Business Administration' Government report - Including the new Covid-19 Payment Protection Plan loans
- (35k+ portfolio)
- Maintain 100% MCA and passing audit results for SBA reporting
- Work with SBA partners to complete all payments and guarantee fees, while reconciling any differences that could be client or Government impacting
- Fulfill audit regulatory and compliance guidelines for SBA reporting
- Collaborate with internal and external partners to form new Cenlar First Mortgage transformation and new implementations coming into the business
- Work with escalation business partners for research and review to ensure client and business is whole
- Reconcile Portfolio Cash accounts daily and work with Commercial and Retail Banking partners to mediate any outages that could have negative client and business impact
- Perform and research audit trails and documents with business units
- Provide data and expertise on several internal and external regulatory audits
- Perform quality review quarterly and yearly procedures for relevant team processes
- Investigate monetary differences for the Federal Reserve, Correspondent banks and Retail ACH and communicate outstanding same day and next day reconcilement with appropriate business partner, while creating and maintaining cross departmental relationships
- Review General Ledger Accounts and branch differences according to strict government guidelines
IR2 Analyst -Investor Reporting Analyst
CITIBANK
06.2016 - 04.2017
- Reviewed accounts rejecting for non-compliance issues with US Treasury
- Verify all information submitted is correct and submitted into SharePoint accurately
- Worked with management and team -members to improve daily processes run efficiently and effectively
- Performed daily critical business controls to ensure that key business processes were completed within regulatory standards for MHA and US Treasury
- Held weekly conference meetings with management to discuss business agendas and production
- Ran daily control reports and distribute to the team to review and complete
- Responsible for time sensitive Monthly HSSN Mismatch and Incentive Reports for MHA compliance
ERU/NACA SPOC Agent
CITIBANK
02.2011 - 06.2016
- Reviewed customers' financials for possible loss mitigation solutions
- Discussed hardship options and necessary documentation collection requirements to ensure a timely review
- Work modifications, reinstatement, repayment, and liquidation options
- Involved in all investors: Freddie Mac, FannieMae, FHA/VA, Risk, and Private
- Managed a pipeline of upward to 100 accounts
- Assisted management with handling daily reports and dispersing to team
- Responsible for handling escalated/complaint cases corresponding with clients, Attorneys General, State Government Representatives, HUD Counselors and authorized third parties
- Complete deep dive reviews and summaries verifying any breakage so accurate summaries are provided to regulatory agency and borrowers
- Awarded Top Performer and consistently achieved high production goals while assisting peers as well as implementing new procedures with management to enhance efficiency
Education
High School Diploma -
Parkway North
05-2004
Skills
Mortgage Default Management (6 years of experience)
Citi & GSE Mortgage Requirements (In depth Knowledge of industry standards and regulations)
Retail Banking (4 years’ experience)
Microsoft Products (Advance proficiencies in Excel, Access, PowerPoint, SharePoint, etc)
Timeline
KYC Operations Assoc Analyst
CITIBANK
05.2022 - Current
Financial Services Investigations - Associate Analyst (Officer/Lead)
CITIBANK
04.2017 - 05.2022
IR2 Analyst -Investor Reporting Analyst
CITIBANK
06.2016 - 04.2017
ERU/NACA SPOC Agent
CITIBANK
02.2011 - 06.2016
High School Diploma -
Parkway North
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