Danielle Haluch
Port Saint Lucie,FL
Summary
At Publix Supermarkets Store, I managed bakery operations, enhancing efficiency and customer satisfaction through innovative marketing strategies and strict food safety enforcement. My leadership boosted sales, significantly reduced costs, and fostered a team-oriented environment. Skills in order management and employee training played pivotal roles in achieving these results, marking a notable increase in profitability.
Through the years with the company I had the experience to work through out the different departments and be hands on from entry of product to final sale.
Had the opportunity to train, give meetings as grand openings.
Lead the accocietss to build the success with the company.
Overview
25
25
years of professional experience
Work History
Bakery Manager
Publix Supermarkets Store
03.1999 - 02.2024
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Managed all baking operations professionally and handled all problems confidently.
- Maintained cleanliness and hygiene in bakery premises.
- Maintained and controlled inventory of baked goods.
- Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Introduced new display techniques that showcased products effectively, increasing visual appeal and driving sales growth.
- Assisted in designing new menu items, incorporating seasonal ingredients for optimal freshness and taste.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Oversaw all aspects of quality control to maintain consistently high standards for baked goods produced at the facility.
- Established and maintained relationships with suppliers to procure quality ingredients and equipment.
- Collaborated with other department managers to develop cross-promotional strategies that boosted overall store revenue.
- Monitored inventory levels and identified opportunities for cost savings.
- Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
- Enhanced bakery productivity by streamlining workflow and implementing efficient processes.
- Implemented creative marketing strategies that increased bakery sales and customer satisfaction.
- Coordinated catering orders for special events such as weddings or corporate functions while maintaining exceptional levels of customer satisfaction throughout the entire process.
- Managed budgeting process and financial reporting, ensuring accurate tracking of expenses and revenues for the bakery department.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
- Developed cost-effective strategies to drive bakery sales and optimize profits.
- Fostered a positive work environment through regular team-building activities and open communication, resulting in higher employee morale and overall job satisfaction.
- Developed and maintained strong relationships with suppliers to ensure timely delivery of raw materials.
- Established performance metrics to evaluate staff productivity accurately while identifying areas for improvement or additional training needs.
- Recruited hired, and retained top-quality staff through effective interviewing techniques and ongoing professional development opportunities.
- Established performance goals and empowered bakers to exceed targets.
- Created marketing strategies and promotional campaigns to increase customer traffic and boost sales.
- Increased customer satisfaction by introducing custom order service, allowing for personalized bakery products.
- Coordinated with event planners to offer catering services, opening new revenue stream and increasing brand exposure.
- Fostered team environment that encouraged skill development, leading to improved product consistency and staff morale.
- Enhanced bakery's online presence, leading to increase in online orders and wider brand recognition.
- Conducted market research to identify new product opportunities, leading to successful launch of vegan pastry line.
- Reduced employee turnover by implementing comprehensive training program and fostering supportive work culture.
- Implemented energy-saving measures, reducing utility costs while promoting environmental sustainability.
- Introduced loyalty program, resulting in increased repeat business and enhanced customer engagement.
- Managed budgeting and financial reporting, ensuring profitability and identifying areas for cost reduction.
- Achieved significant cost savings by negotiating better rates with suppliers without compromising on ingredient quality.
- Organized community events that enhanced bakery's local reputation and contributed to notable increase in regular customers.
- Customized supply ordering to match seasonal demand, ensuring availability of popular items and reducing excess stock.
- Improved bakery layout for better flow and customer experience, leading to shorter wait times and higher satisfaction ratings.
- Implemented health and safety protocols, ensuring compliance with regulations and creating safe working environment.
- Enhanced overall bakery efficiency by implementing new inventory management system, reducing waste and ensuring fresh supplies.
- Collaborated with local businesses for cross-promotion, expanding customer base and community engagement.
- Streamlined cake decoration process, significantly reducing preparation time while maintaining high-quality standards.
- Optimized staffing schedules based on peak times, improving service speed and customer satisfaction.
- Developed and executed marketing strategy that increased foot traffic during off-peak hours.
- Led bakery to win local "Best Of" award, through combination of innovative product offerings and exceptional customer service.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Trained newly hired sales team in upselling techniques.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Promoted business' development by building and maintaining relationships with new clients.
- Researched issues to obtain appropriate answers to customer inquiries.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Successfully drove new product lines to increase annual profits by Number%.
- Submitted reports to senior management to aid in business decision-making and planning.
- Mentored new sales associates to contribute to store's positive culture.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Increased retail space by Number square feet by improving gross profits by Number%.
- Propelled market share to surge ahead of competitors and earn #Number ranking.
Education
High School -
Centennial High School
Port Saint Lucie, FL2002
Skills
- Order Management
- Employee Scheduling
- Supply Ordering
- Food management experience
- Opening and closing duties per store operation
- Food safety
- Cpr certified
- Hire, train, retain
- Register duties as front and back office
- Fresh departments when needed
Timeline
Bakery Manager
Publix Supermarkets Store
03.1999 - 02.2024
High School -
Centennial High School