Danielle Ham
GA
Summary
Dedicated and detail-oriented healthcare professional with a proven record in patient scheduling, information verification, and customer service within high-paced environments. Extensive experience in medical scheduling, onboarding, and client relations, with a strong commitment to delivering exceptional care coordination. Skilled in healthcare software and regulatory compliance, with a focus on accuracy, efficiency, and quality patient experience.
Overview
14
14
years of professional experience
Work History
On-Call Supervisor
Touching Hearts at Home
04.2023 - Current
- Implemented efficient systems for tracking employee hours, reducing payroll discrepancies and improving accuracy in timekeeping records.
- Fostered an inclusive work environment through open communication channels and promoting diversity initiatives among staff members' strengths.
- Managed on-call schedules for staff members, ensuring optimal coverage during high-demand periods.
- Maintained accurate records of client interactions, streamlining information access for future reference when required by colleagues or management teams.
- Developed strong relationships with clients and caregivers, leading to increased loyalty and repeat business.
On-Call Coordinator
Assisting Hands
06.2018 - 04.2023
- Serve as primary after-hours point of contact, effectively managing a census of over 80 clients by addressing client needs, scheduling shifts, and resolving issues.
- Coordinate and document all after-hours interactions in AxisCare, ensuring clear communication and seamless transitions for care delivery teams.
- Assist with onboarding and new client registrations, contributing to a positive start-of-care experience for patients and families.
Medical Scheduler / Office Manager
Visiting Nurse Association of Florida
03.2013 - 08.2014
- Managed the recruitment, onboarding, and training of new hires, ensuring adherence to high standards and regulatory compliance.
- Verified insurance eligibility and organized patient information for billing accuracy and compliance with confidentiality protocols.
- Oversaw efficient nurse and therapist scheduling, optimizing coverage to meet patient needs while improving workflow.
- Conducted weekly financial tracking reports, aiding branch business planning and supporting quality assurance initiatives.
Recruitment and Retention Coordinator / Service Co
Home Instead Senior Care
03.2011 - 03.2013
- Acted as On-Call Supervisor, providing support for after-hours inquiries and resolving scheduling issues effectively.
- Collaborated closely with patients, families, and caregivers to schedule shifts for a client census exceeding 100, demonstrating strong organizational and multitasking abilities.
- Received awards for exceptional scheduling skills, client engagement, and lead conversion, contributing to business growth and service quality.
Education
- Liberal Arts
University of Tampa
Tampa, FLSkills
- Patient Registration & Documentation
- Insurance Verification & Billing Accuracy
- Scheduling & Coordinating Patient Care
- Healthcare Software: AxisCare, BOSS, HomeCare HomeBase, ClearCare
- Front Desk Management & Client Communication
- Compliance with Confidentiality & Privacy Standards
- Process Improvement & Quality Assurance
- Onboarding & Training New Staff
- Team Collaboration & Problem Resolution
Timeline
On-Call Supervisor
Touching Hearts at Home
04.2023 - Current
On-Call Coordinator
Assisting Hands
06.2018 - 04.2023
Medical Scheduler / Office Manager
Visiting Nurse Association of Florida
03.2013 - 08.2014
Recruitment and Retention Coordinator / Service Co
Home Instead Senior Care
03.2011 - 03.2013
- Liberal Arts
University of Tampa