Danielle Hammerschmidt
Novi,MI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
WM
01.2020 - 12.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Restaurant Manager
Red Olive
11.2015 - 12.2020
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Education
No Degree - Buisness
LCC
Lansing Mi06.1998
Skills
- Product Knowledge
- Scheduling
- Data Entry
- Paperwork Processing
- Billing
- Mentoring
- Teaching co workers new programs
- Ability to handle upset customers with empathy and understanding
- Toggling many different applications at once
Timeline
Customer Service Representative
WM
01.2020 - 12.2024
Restaurant Manager
Red Olive
11.2015 - 12.2020
No Degree - Buisness
LCC