Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Danielle Handshaw

Danielle Handshaw

Richmond,VA

Summary

Meticulous, detail oriented, energetic event coordinator with over 23 years of experience managing client centric operations and events. Equipped with an exceptional ability to build relationships and a natural instinct for hospitality. Highly organized, independent, team player passionate about providing exceptional client service and creating memorable experiences.

Overview

23
23
years of professional experience

Work History

CLIENT SATISFACTION/EVENT MANAGER

Journey Strategic Wealth
Richmond, VA
03.2021 - Current
  • Organize and plan all client appreciation events as well as internal corporate meetings
  • Budget events, scoping out venues that meet needs, and negotiating contracts to fit 100% of budget needs
  • Design and create all promotional materials for events using Canva
  • Spearhead projects to increase event attendance utilizing social media accounts to design and publish information
  • Create and manage quarterly newsletter campaign to strengthen brand awareness and client relationships
  • Improve accuracy, efficiency, and use of customer relationship management software by analyzing and summarizing important client information
  • Schedule 1,000+ internal and external meetings across multiple time zones using Calendly, OnceHub, and Zoom
  • Arrange travel including flight, hotel, and ground transportation booking for all member of senior leadership
  • Organize and lead weekly team meetings, preparing agendas, recording minutes, and running meetings from start to finish
  • Provide excellent customer hospitality and relationship building by curating and implementing unique client gifts, warmly greeting clients, and making sure they are comfortable in the office

DISTRICT MANAGER

Qdoba Mexican Eats
Richmond, VA
06.2008 - 05.2020
  • Provided multi-unit management over 10 locations throughout the state of Virginia
  • Supervised ~180 team members, with 10 direct reports to build a customer focused environment
  • Delivered and set the standards of excellent customer service
  • Monitored and evaluated team on deliverables for creating an excellent customer experience daily
  • Coached and trained team member interaction skills with customers to ensure customer satisfaction and profit growth
  • Created over 100 marketing plans to maximize profit
  • Engaged with non-profit organizations and planned and executed fundraising events
  • Organized district store contests to energize the team and provide strong company culture
  • Organized and executed team appreciation events in multiple markets
  • Managed budgets in order to increase sales and profit over the previous year’s earnings

AREA MANAGER

McAlister’s Deli
Richmond, VA
06.2001 - 06.2008
  • Managed 3 locations throughout the city of Richmond
  • Trained and developed all management and team members
  • Managed profit and loss
  • Managed and trained all product roll outs and changes

Education

BS - Liberal Studies, Elementary Education

Longwood University
01-2003

Skills

  • Organization
  • Planning
  • Analytics
  • Communication
  • Building relationships
  • Strategic thinking
  • Social Media Management
  • Transportation and Logistics Coordination
  • Team Leadership and Supervision
  • Catering Coordination
  • Schedule Management
  • Venue Selection
  • Menu Planning
  • Budget Management
  • Travel Coordination
  • Records Management
  • Vendor Management
  • Time Management
  • Professional Demeanor
  • Interpersonal Skills

Affiliations

  • Volunteer for Ronald McDonald House
  • Volunteer for Stop Child Abuse Now

Timeline

CLIENT SATISFACTION/EVENT MANAGER

Journey Strategic Wealth
03.2021 - Current

DISTRICT MANAGER

Qdoba Mexican Eats
06.2008 - 05.2020

AREA MANAGER

McAlister’s Deli
06.2001 - 06.2008

BS - Liberal Studies, Elementary Education

Longwood University

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Danielle Handshaw