DANIELLE HANNEY
Tucson,AZ
Summary
Proven leader with a track record of enhancing customer satisfaction and optimizing stock levels at Arcadia Custom. Excelled in training and mentoring teams, fostering a culture of excellence and safety. Skilled in decision-making and interpersonal communication, significantly improving operational efficiency. Demonstrates punctuality, reliability, and a results-driven approach, with a focus on achieving tangible improvements.
Overview
8
8
years of professional experience
Work History
Shift Lead Manager
Arcadia Custom
01.2020 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Established strong relationships with vendors, negotiating favorable contracts that benefited both parties financially while ensuring timely deliveries of required supplies.
Shipping Coordinator
HomeGoods
09.2019 - 01.2020
- Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
- Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
Shift Leader in Training
Smashbirger
01.2017 - 05.2019
- Maintained a safe and clean working environment, adhering to company policies and safety protocols.
- Streamlined scheduling processes by effectively balancing staff availability with business needs, minimizing labor costs while maintaining adequate coverage.
- Collaborated with other shift leaders to identify areas for improvement and implement necessary changes for better operational efficiency.
- Led team meetings to discuss goals, address concerns, celebrate successes, and provide updates on ongoing initiatives or upcoming changes within the organization.
Education
Associate Of Science In Business Administration - Business Management
Colorado Technical University
Colorado Springs, COAssociate In Buisness - Buisness
Pima Community College
Tucson, AZHSED - General Studies
Kilmer High School
Milwaukee, WI06.2007
Skills
- Team motivation
- Workplace Safety
- Employee Training
- Policy Enforcement
- Motivation Techniques
- Energetic and Enthusiastic
- Punctual and Reliable
- Training and mentoring
- Interpersonal Skills
- Staff Motivation
- Quality Assurance
- Decision-Making
Timeline
Shift Lead Manager
Arcadia Custom
01.2020 - Current
Shipping Coordinator
HomeGoods
09.2019 - 01.2020
Shift Leader in Training
Smashbirger
01.2017 - 05.2019
Associate Of Science In Business Administration - Business Management
Colorado Technical University
Associate In Buisness - Buisness
Pima Community College
HSED - General Studies
Kilmer High School