Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
SLPG Service Excellence Champion
Languages
Interests
Timeline
Generic

Danielle Hardesty (Bailey)

Summary

Accomplished referral specialist with 22 years of experience in medical offices and clinics. Utilizing expertise in EMR systems, medical coding, medical transcription, and patient care to drive high-quality patient outcomes. Proficient in HIPAA regulations and skilled in customer service, office management, and multi-line phone systems. Demonstrating consistent performance in shared behaviors and job-specific competencies with minimal supervision. Proactively anticipating potential problems and recognized as a reliable resource within the department and other departments, sought out for guidance. Willingly assuming additional projects and assignments when available. Meeting productivity requirements by supporting primary care referrals and authorizations, as well as Neurosurgery, Urogynecology, Sport and Spine, Orthopedics, Pulmonology, and Otolaryngology. Enthusiastically volunteering for overtime and providing support to team members when needed.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Medical Referral Specialist

Saint Luke's Medical Group
07.2016 - Current
  • Scheduled appointments with specialists on behalf of clients.
  • Verified insurance benefits and eligibility for advanced imaging and surgical procedures, as well as medications, before referring clients.
  • Coordinated with medical staff and patients to find cost-effective options for services.
  • Built professional relationships with service providers.
  • Followed up with clients and specialists to inquire about experience and collect reports.
  • Obtained prior authorization for advanced imaging and surgical procedures, as well as medications.
  • Linked families to relevant community support to meet non-medical needs.
  • Collected and verified completeness of intake and enrollment screening packets for facility.
  • Entered authorization and referral, as well as insurance update data using EPIC and Rhyme to document referrals and results.
  • Contributed to a positive work environment by actively participating in team meetings, offering constructive feedback, and sharing best practices for efficient referral management.
  • Facilitated multi-disciplinary team meetings to discuss complex cases requiring input from multiple specialists, ensuring comprehensive care plans.
  • Coordinated seamless transitions between primary care providers and specialists by sharing relevant medical information promptly and securely.
  • Managed a high volume of referrals daily while consistently meeting deadlines for processing requests and scheduling appointments.
  • Maintained comprehensive records of referrals, allowing for seamless communication between primary care physicians and specialists.
  • Collaborated with providers to develop tailored care plans, optimizing patient outcomes.
  • Verified insurance benefits and eligibility for imaging and surgical procedures, as well as medications, before referring clients.
  • Streamlined the referral process for increased accuracy, resulting in a significant reduction of errors and delays.
  • Developed strong relationships with specialist offices, fostering collaboration in providing high-quality patient care.
  • Communicated effectively with medical professionals at various levels within the organization to provide accurate information regarding patient needs and preferences during specialty consultations.
  • Utilized electronic health record systems to track patient progress, facilitating effective follow-up care.
  • Assisted in training new team members on the referral process, contributing to a cohesive work environment focused on quality patient care.
  • Assisted in the development of referral guidelines and protocols to ensure consistency across the organization.
  • Reduced wait times by prioritizing urgent referrals and coordinating appointments with appropriate specialists promptly.
  • Ensured compliance with healthcare regulations by accurately documenting all referral activities and maintaining up-to-date knowledge on industry standards.
  • Improved patient satisfaction with the referral process through clear communication and thorough explanations of procedures.
  • Enhanced patient care by efficiently managing referral requests and ensuring timely responses from specialists.
  • Supported administrative staff in handling insurance authorizations, minimizing financial barriers to access specialty care.
  • Provided empathetic support to patients during challenging medical situations, easing anxiety around the referral process.
  • Expedited appointment scheduling by maintaining an organized database of preferred specialists and their availability.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Prepared and processed patient referrals and transfer requests.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Registered and verified patient records before triage with most up-to-date information.

Medical Language Specialist Team Supervisor

Nuance Transcription Services
05.2013 - 12.2019
  • Reduced turnaround time for document processing by consistently meeting deadlines and maintaining a high level of productivity.
  • Streamlined workflow for medical staff by efficiently managing and prioritizing transcription tasks.
  • Adapted quickly to changes in technology platforms or software tools used in the transcription process, maintaining high levels of productivity during transitions.
  • Developed strong relationships with physicians, nurses, and other healthcare professionals through effective communication skills both written and verbal.
  • Managed a high volume of work without sacrificing accuracy or attention to detail even under tight deadlines.
  • Supported diagnostic processes by providing timely and accurate transcriptions of physician''s notes, lab results, and imaging studies.
  • Continuously expanded medical terminology knowledge by participating in relevant training sessions and workshops.
  • Ensured accuracy of medical documents by meticulously proofreading and editing transcriptions.
  • Mentored new Medical Language Specialists, sharing best practices for transcription efficiency and accuracy.
  • Facilitated smoother transitions between care teams by ensuring that all patient records were updated promptly as new information became available.
  • Maintained strict confidentiality with sensitive patient information in compliance with HIPAA regulations.
  • Assisted in identifying areas for improvement within the transcription department, leading to the implementation of more efficient processes.
  • Demonstrated adaptability when working with diverse specialties including cardiology, oncology, and pediatrics.
  • Provided quality assurance by reviewing fellow language specialist''s work, offering constructive feedback to improve overall output quality.
  • Enhanced patient care by accurately transcribing medical reports and maintaining up-to-date records.
  • Improved communication between healthcare providers by transcribing interdisciplinary team meetings and conference summaries.
  • Utilized advanced software tools to create accurate transcriptions with minimal need for manual corrections by medical staff.
  • Collaborated with healthcare professionals to clarify any discrepancies in documentation and ensure accurate patient information.
  • Supported the continuous improvement of transcription processes by actively participating in departmental meetings and offering suggestions for optimization.
  • Followed ethical codes to protect confidentiality of patient medical information.
  • Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
  • Verified understood medical information for patients by simplifying any jargon.
  • Reviewed, edited and proofread translated documents for accuracy.
  • Maintained message content, tone, and emotion as closely as possible.
  • Maximized quality control of translated documents.
  • Proofread, edited and improved documents of different sizes.

Education

Associate of Applied Science - Medical Emphasis, Medical Transcription And Coding

Johnson County Community College
Overland Park, KS
01-2007

Skills

  • HIPAA compliance
  • Insurance verification
  • Appointment scheduling
  • Healthcare regulations
  • Referral coordination
  • Medical coding
  • Medical billing
  • Pre-authorizations
  • Strong organization
  • Physician authorizations
  • Patient scheduling
  • Follow-up skills
  • Google suite proficiency
  • Confidentiality
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Adaptable and flexible
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Organization and time management
  • Decision-making
  • Detail-oriented
  • Patient education
  • Relationship building
  • Electronic health records
  • Clinical documentation
  • Office administration
  • Computer proficiency
  • Documentation and recordkeeping
  • Patient registration
  • Insurance authorizations

  • Team building
  • Data entry
  • Task prioritization
  • Patient care coordination
  • Office management
  • Self motivation
  • Staff leadership
  • Scheduling tests and procedures
  • Medical terminology
  • Interpersonal skills
  • Analytical thinking
  • Documentation review
  • Clerical skills
  • CPR certified
  • Goal setting
  • Professionalism
  • Office coordination
  • Document preparation
  • Patient referral
  • Medical records verification
  • Payment scheduling and collection
  • Calendar and appointment management
  • Workflow management
  • Time management abilities
  • Continuous improvement
  • Adaptability
  • Written communication
  • Administrative support
  • Patient health information Access
  • Microsoft Office Suite
  • Patient eligibility requirements
  • Electronic recordkeeping
  • Office equipment operation
  • Clinical support
  • Telephone etiquette
  • Keyboarding
  • Epic systems
  • Records management
  • Professional demeanor
  • File maintenance
  • Financial transactions

Accomplishments

  • Supervised team of 15 staff members.
  • Collaborated with team of 150 in the development of Dragon Dictation implementation.
  • Achieved appropriate patient care by completing authorizations and referrals, in addition to medical transcription previously with accuracy and efficiency.

Certification

  • Certified Medical Administrative Assistant (CMAA) - National Healthcareer Association.
  • Basic Life Support (BLS) Certification - American Heart Association.
  • Microsoft Office Specialist, Microsoft Word, Excel, PowerPoint (MOS) - Microsoft Corporation.
  • Electronic Health Records Specialist (CEHRS) - National Healthcareer Association.

SLPG Service Excellence Champion

"Danielle continuously demonstrates service excellence in training new referral specialists, helping sister clinics get back on track, going above and beyond her own duties to make sure our care is patient focused. She is truly a service excellence champion, and we are so thankful for her commitment to St. Luke's, her peers, and especially our patients.

Languages

Latin
Professional Working
Irish
Limited Working

Interests

  • Fundraising Events
  • I participate in a variety of outdoor recreational activities
  • Learning new cooking techniques and expanding my culinary skills
  • Coding and Programming
  • Historical Exploration
  • Volunteering at local animal shelters and rescue organizations
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • DIY and Home Improvement
  • I like working with my hands and fixing things
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Music
  • Outdoor Recreation
  • Experimenting with different creative mediums, like found items, oil paint, and textiles, to expand skills and techniques
  • Volunteering
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Advocacy Campaigns
  • Hiking
  • Mindfulness Practices
  • Animal Care
  • Reading
  • Camping
  • I enjoy cooking for friends and family gatherings
  • Growing herbs, vegetables, or fruits in home gardens
  • Dancing
  • Offering time and support to shelters for the homeless, women, and animals
  • Participating in local clean-up initiatives
  • Youth Development Programs
  • Cooking
  • I enjoy helping others and giving back to the community
  • Baking
  • Supporting STEM education initiatives and mentorship programs
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Crafting and DIY Projects
  • I like looking at the stars and learning about constellations
  • Getting involved in local advocacy groups to promote positive change in the community
  • Participating in cooking contests and challenges to showcase culinary skills and creativity
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Knitting and Crocheting
  • Community Cleanup
  • Gardening
  • Avid Reader
  • Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
  • Food justice advocate, working to address food insecurity and promote access to healthy, affordable food
  • Animal Welfare Advocacy
  • Volunteer Work
  • Environmental Stewardship
  • I like trying new recipes and food trends
  • Bread Making
  • Volunteering at community kitchens and food-related charities
  • Passionate about balancing physical health with mental and emotional wellness
  • Regularly practice mindfulness and meditation for overall wellness
  • Enjoy experimenting with different ingredients and flavors in the kitchen
  • Road Trips
  • Personal Development and Self-Improvement
  • Homelessness Outreach

Timeline

Medical Referral Specialist

Saint Luke's Medical Group
07.2016 - Current

Medical Language Specialist Team Supervisor

Nuance Transcription Services
05.2013 - 12.2019

Associate of Applied Science - Medical Emphasis, Medical Transcription And Coding

Johnson County Community College
Danielle Hardesty (Bailey)