Accomplished referral specialist with 22 years of experience in medical offices and clinics. Utilizing expertise in EMR systems, medical coding, medical transcription, and patient care to drive high-quality patient outcomes. Proficient in HIPAA regulations and skilled in customer service, office management, and multi-line phone systems. Demonstrating consistent performance in shared behaviors and job-specific competencies with minimal supervision. Proactively anticipating potential problems and recognized as a reliable resource within the department and other departments, sought out for guidance. Willingly assuming additional projects and assignments when available. Meeting productivity requirements by supporting primary care referrals and authorizations, as well as Neurosurgery, Urogynecology, Sport and Spine, Orthopedics, Pulmonology, and Otolaryngology. Enthusiastically volunteering for overtime and providing support to team members when needed.
"Danielle continuously demonstrates service excellence in training new referral specialists, helping sister clinics get back on track, going above and beyond her own duties to make sure our care is patient focused. She is truly a service excellence champion, and we are so thankful for her commitment to St. Luke's, her peers, and especially our patients.