Danielle Hardin
Denver,CO
Summary
Proven professional with a track record of dependability and exceptional customer relations, honed across roles from Broomfield Health and Human Services to driving for Uber, where I achieved a diamond driver rating. Naturally compassionate, demonstrating troubleshooting prowess while maintaining a commitment to safety and efficiency.
Overview
14
14
years of professional experience
Work History
Bus Assistant
Adams 12 5 Star Schools
Thornton, CO
10.2024 - Current
- Greet and deliver students to responsible, approved adults or siblings at school and home.
- Ensure special needs students are wearing safety vests and properly strapped into safety harnesses throughout the bus ride. Soothe and comfort special needs students displaying dysregulated behavior.
- Maintain a safe atmosphere on the bus.
Driver
Uber
Denver, CO
04.2019 - 04.2023
- Attained diamond driver rating, demonstrated consistently excellent customer reviews and 0% cancellation rate (driver flexibility).
- Maintained communication to ensure a pleasant, efficient ride.
- Tracked expenses. Strategized driving schedule.
Eligibility Case Manager
Broomfield Health and Human Services
Broomfield, CO
12.2015 - 03.2019
- Managed a caseload of over four hundred Medicaid cases and over one hundred Food Assistance cases from implementation to closure.
- Interviewed applicants to review details of eligibility criteria, necessary documentation, incomplete information, and employment requirements/exemptions.
- Adapted swiftly to evolving guidelines by understanding Colorado State Rule.
- Collaborated with a select team to develop a new business process from start to finish. Rebranded team name.
Jefferson County Human Services
Jefferson County Human Services
Golden, CO
07.2014 - 12.2015
- Responsible for interviewing clients and assisting them with eligibility criteria.
- Administered Food Assistance, Colorado Works, Medicaid and Adult Financial cases using a task-based business model.
Survey Interviewer
Colorado Department of Public Health and Environme
Denver, CO
08.2010 - 06.2014
- Recruited Colorado residents over the phone to conduct the Behavioral Risk Factor Surveillance Survey.
- Compiled health statistics linking lifestyle factors to chronic diseases.
- Appointed to execute the Pregnancy Risk Assessment Monitoring Survey within three months.
Education
Bachelor of Arts - Sociology
Metropolitan State University of Denver
Denver, CO06-2014
Skills
- Good Telephone Etiquette
- Customer relations
- Dependable and responsible
- Troubleshooting
- Microsoft office
- Conflict resolution
Timeline
Bus Assistant
Adams 12 5 Star Schools
10.2024 - Current
Driver
Uber
04.2019 - 04.2023
Eligibility Case Manager
Broomfield Health and Human Services
12.2015 - 03.2019
Jefferson County Human Services
Jefferson County Human Services
07.2014 - 12.2015
Survey Interviewer
Colorado Department of Public Health and Environme
08.2010 - 06.2014
Bachelor of Arts - Sociology
Metropolitan State University of Denver
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