Summary
Overview
Work History
Education
Skills
Timeline
Generic

DANIELLE HARDINGER

Pleasant Grove,UT

Summary

Experienced professional in compliance with a knack for overcoming challenges. Strong problem-solving abilities and a proactive attitude towards new tasks. Known for adaptability, creativity, and a results-driven mindset. Committed to making significant contributions and advancing organizational goals.

Overview

14
14
years of professional experience

Work History

Audit and Compliance Liaison/Funding Management Specialist II

NIGHTINGALE COLLEGE
Salt Lake City, UT
01.2021 - Current

Audit and Compliance Liaison

  • Serves as Team Auditor
  • Examines all records, reports, data, processes, policies etc., to ensure compliance
  • Utilizing data, evaluates and suggests new processes.
  • Highlights data driven strength and weaknesses to the attention of management and providing potential solutions that complement the compliance departments existing procedures
  • Generates regular Audit reports and presents findings to management
  • Attends all pertinent compliance training needed to keep apprised
  • Handles additional duties and special projects to ensure the team is operating efficiently, accurately and in compliance with all current policies, procedures and regulations

Funding Management Specialist II

  • Collected Documentation from learners for funding options.
  • Set up institutional loans
  • Assist any specialties in my department during peak times. (Certifying private loans, uploading documents for Tuition Options, Checking status of tickets in systems, etc.)

Office Manager

TITAN ARCHITECHURAL PRODUCTS
South Salt Lake, UT
08.2020 - 12.2020
  • Prepared payroll
  • Discussed yearly pay increases/Set up these meetings
  • Collected payments from clients
  • Handled direct administrative issues
  • Handled general office administration, including Maintaining office supplies, cleaning the office/break room, answering phones and taking messages
  • Prepared invoices and sent them to customers
  • Assisted with safety meetings
  • Counted inventory of steel once a week to order more product if needed
  • Maintain office documents
  • Ran errands for owner and sales manager
  • Set appointments with future customers and sales manager
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Office Manager

JACK'S ORNAMENTAL IRON
Salt Lake City, UT
01.2020 - 07.2020
  • Responsible for filing of all invoices, packing slips, statements, etc
  • Reconcile bank accounts
  • Orders office supplies as needed
  • Monitors and maintain shop inventory
  • Pay all invoices to vendors and apply any deposits to the correct account
  • Answer phones and direct to correct employee
  • Update company files
  • Worked on various marketing projects
  • Submitted payroll on a weekly basis
  • Assisted with yearly assessment of employees duties and pay structure
  • Reviewed new applicants and schedule and manage phone interviews
  • Performed Quality Control checks daily on quality of railings
  • Reviewed blueprints and calculated the amount of steel needed for a project

Sales Administrative Assistant

DAVEY BICKFORD USA, INC
Murray, UT
07.2018 - 10.2019
  • Coordinated Customer ATF Documentation for government compliances
  • Verified company vehicles were DOT regulated and certified
  • Maintained all invoices
  • Accounts Receivable Administrator
  • Conducted Weekly Check runs
  • Reconciled Company back account
  • Assisted with Team Building Events
  • Planned and Scheduled all shipments of Blasting Machines/Equipment
  • First point of contact for Customers/Vendors

Academic Adviser

STRAYER UNIVERSITY
West Valley City, UT
08.2015 - 01.2018
  • Counsel and advise students by phone, email, text and video chat/GoTo Meeting
  • Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
  • Follow up to ensure resolution of each issue
  • Re-enroll students by focusing on outreach and retention efforts
  • Work collaboratively with other departments and services across the university to resolve student issues
  • Work with students to ensure a solid academic plan and ensure continued registration
  • Collaborate and escalate potential issues with the Academic Appeals Department to provide students with necessary academic interventions for early alert, satisfactory academic progress plans, and other academic needs
  • Identify at-risk students and determine potential issues and connect them to tutoring, and/or correct any existing issues
  • Provide counseling on career preparation and resources at key points to assist students prior to graduation
  • Assist students establish and maintain positive study habits
  • Process forms for student such as course waivers, etc
  • Train new employees and lead training groups

Sales Coach/Manager

PROGREXION MARKETING
West Valley City, UT
09.2012 - 08.2015
  • Unified diverse teams in order to create and execute a cohesive plan to hit sales goals
  • Supported a team of sales and customer care agents in their specific roles
  • Provided real-time feedback and encouragement to sales and customer care agents to help them efficiently achieve their performance expectations
  • Set and track personal and departmental goals
  • Provided coaching, advice and guidance based on quality reviews, and delivers performance feedback to agents
  • Mentored newly hired representatives to ensure a smooth transition from learning environment to daily production environment and participate in providing formal training
  • Took inbound customer calls or handling customer emails in periods of excessive call volume
  • Maintained a comprehensive working knowledge of polices, procedure, and benefits across all Progrexion programs
  • Motivated agents to achieve high performance
  • Conducted quality review of agent's performance to ensure quality service goals and standards are met and/or identify areas where improvement can be achieved
  • Audited agents inbound and outbound phone calls and/or correspondence, observing performance, techniques, and application of guidelines and procedures
  • Verified that agents are providing up-to-date information, following current processes, and communicating effectively to callers
  • Written and Verbal warnings when procedures and processes weren't followed
  • Terminated agents when required

Collection Specialist

COMCAST
Sandy, UT
01.2011 - 01.2012
  • Verified that agents were providing up-to-date information, following current processes, and communicating effectively to callers
  • Communicated with customers concerning unpaid balances on an inbound/outbound phone systems (Avaya)
  • Assisted customer with billing issues and applied credits
  • Transferred to different departments for further assistance
  • Top 15 in call center of 600
  • Consistently in the call center gold commissions club
  • Assisted with new employee training

Education

Bachelor of Arts -

Columbia College Chicago
Chicago, IL
01-2010

Skills

  • Performance reporting
  • Problem-solving abilities
  • Audit reporting
  • Effective Communication
  • Time Management
  • Relationship Building
  • Assessment capabilities

Timeline

Audit and Compliance Liaison/Funding Management Specialist II

NIGHTINGALE COLLEGE
01.2021 - Current

Office Manager

TITAN ARCHITECHURAL PRODUCTS
08.2020 - 12.2020

Office Manager

JACK'S ORNAMENTAL IRON
01.2020 - 07.2020

Sales Administrative Assistant

DAVEY BICKFORD USA, INC
07.2018 - 10.2019

Academic Adviser

STRAYER UNIVERSITY
08.2015 - 01.2018

Sales Coach/Manager

PROGREXION MARKETING
09.2012 - 08.2015

Collection Specialist

COMCAST
01.2011 - 01.2012

Bachelor of Arts -

Columbia College Chicago
DANIELLE HARDINGER