DANIELLE HARDINGER

Audit and Compliance Liaison

• Serves as Team Auditor
• Examines all records, reports, data, processes, policies etc., to ensure compliance
• Utilizing data, evaluates and suggests new processes.
• Highlights data driven strength and weaknesses to the attention of management and providing potential solutions that complement the compliance departments existing procedures
• Generates regular Audit reports and presents findings to management
• Attends all pertinent compliance training needed to keep apprised
• Handles additional duties and special projects to ensure the team is operating efficiently, accurately and in compliance with all current policies, procedures and regulations

Funding Management Specialist II

• Collected Documentation from learners for funding options.
• Set up institutional loans
• Assist any specialties in my department during peak times. (Certifying private loans, uploading documents for Tuition Options, Checking status of tickets in systems, etc.)

• Prepared payroll
• Discussed yearly pay increases/Set up these meetings
• Collected payments from clients
• Handled direct administrative issues
• Handled general office administration, including Maintaining office supplies, cleaning the office/break room, answering phones and taking messages
• Prepared invoices and sent them to customers
• Assisted with safety meetings
• Counted inventory of steel once a week to order more product if needed
• Maintain office documents
• Ran errands for owner and sales manager
• Set appointments with future customers and sales manager
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

• Responsible for filing of all invoices, packing slips, statements, etc
• Reconcile bank accounts
• Orders office supplies as needed
• Monitors and maintain shop inventory
• Pay all invoices to vendors and apply any deposits to the correct account
• Answer phones and direct to correct employee
• Update company files
• Worked on various marketing projects
• Submitted payroll on a weekly basis
• Assisted with yearly assessment of employees duties and pay structure
• Reviewed new applicants and schedule and manage phone interviews
• Performed Quality Control checks daily on quality of railings
• Reviewed blueprints and calculated the amount of steel needed for a project

• Coordinated Customer ATF Documentation for government compliances
• Verified company vehicles were DOT regulated and certified
• Maintained all invoices
• Accounts Receivable Administrator
• Conducted Weekly Check runs
• Reconciled Company back account
• Assisted with Team Building Events
• Planned and Scheduled all shipments of Blasting Machines/Equipment
• First point of contact for Customers/Vendors

• Counsel and advise students by phone, email, text and video chat/GoTo Meeting
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Follow up to ensure resolution of each issue
• Re-enroll students by focusing on outreach and retention efforts
• Work collaboratively with other departments and services across the university to resolve student issues
• Work with students to ensure a solid academic plan and ensure continued registration
• Collaborate and escalate potential issues with the Academic Appeals Department to provide students with necessary academic interventions for early alert, satisfactory academic progress plans, and other academic needs
• Identify at-risk students and determine potential issues and connect them to tutoring, and/or correct any existing issues
• Provide counseling on career preparation and resources at key points to assist students prior to graduation
• Assist students establish and maintain positive study habits
• Process forms for student such as course waivers, etc
• Train new employees and lead training groups

• Unified diverse teams in order to create and execute a cohesive plan to hit sales goals
• Supported a team of sales and customer care agents in their specific roles
• Provided real-time feedback and encouragement to sales and customer care agents to help them efficiently achieve their performance expectations
• Set and track personal and departmental goals
• Provided coaching, advice and guidance based on quality reviews, and delivers performance feedback to agents
• Mentored newly hired representatives to ensure a smooth transition from learning environment to daily production environment and participate in providing formal training
• Took inbound customer calls or handling customer emails in periods of excessive call volume
• Maintained a comprehensive working knowledge of polices, procedure, and benefits across all Progrexion programs
• Motivated agents to achieve high performance
• Conducted quality review of agent's performance to ensure quality service goals and standards are met and/or identify areas where improvement can be achieved
• Audited agents inbound and outbound phone calls and/or correspondence, observing performance, techniques, and application of guidelines and procedures
• Verified that agents are providing up-to-date information, following current processes, and communicating effectively to callers
• Written and Verbal warnings when procedures and processes weren't followed
• Terminated agents when required

• Verified that agents were providing up-to-date information, following current processes, and communicating effectively to callers
• Communicated with customers concerning unpaid balances on an inbound/outbound phone systems (Avaya)
• Assisted customer with billing issues and applied credits
• Transferred to different departments for further assistance
• Top 15 in call center of 600
• Consistently in the call center gold commissions club
• Assisted with new employee training