Danielle Harris
Tallahassee,FL
Summary
Productive and knowledgeable Human Service Specialist motivated to positively impact program operations and participant success with diligent support. Well-trained in program management and always seeking ways to enhance strategies and optimize assistance. Highly organized and hardworking with strong attention to detail.
Overview
14
14
years of professional experience
Work History
HR GENERALIST
The Salvation Army
Tallahassee, FL
07.2022 - 01.2023
- Reviews, tracks, and documents compliance with mandatory and nonmandatory training, continuing education, and work assessments
- Recruits, interviews, and facilitates the hiring of qualified applicants for open positions; collaborates with department managers to understand skills and competencies required for openings
- Conducts or acquires background checks and employment eligibility verifications
- Implements new hire orientation and employee recognition programs
- Performs routine tasks required to administer and execute human resource programs including but not limited to compensations, benefits and leave; disciplinary matters, disputes and investigations; performance and talent management, productivity, recognition, and morale; occupational health and safety; and training and development
- Handles employee related inquires from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff
- Attends and participates in employee disciplinary meetings, terminations, and investigations
- Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.
HR COORDINATOR/EXECUTIVE ASSISTANT
Department Of Health in Leon County
Tallahassee, FL
01.2017 - 08.2020
- Created job descriptions to attract targeted talent pool within market wage range.
- Explained human resources policies and procedures to all employees.
- Primary HR Liaison for 200 employees.
- Supported top talent identification processes by interviewing candidates and executing all HR steps, including onboarding, orientation and benefits
- Worked with department managers to assess need
- Helped training and development staff with all aspects of training coordination
- Partnered with IT department to create streamlined onboarding process for new hires.
- Conducted new hire orientations making new employees feel welcome and ready to succeed.
- Managed daily operations within Administration office by supporting continuous delivery of excellent services and care.
EMPLOYEE RELATIONS SPECIALIST
Human Services & Community Partnerships
Tallahassee, FL
02.2015 - 01.2017
- Implement measures to increase employee morale, motivation, and satisfaction, while reducing turnover
- Conduct employee engagement surveys, work lifestyle programs, onboarding programs, diversity and inclusion programs and training, etc
- Coaching and training
- Support coaching of managers and employees through performance management process
- Support training sessions for managers to improve employee relations and people skills
- Monitor employee relations issues
- Investigate employee and/or supervisor complaints regarding conduct, performance, or attendance
- Mediate between employees
- Monitor diversity/equality employment opportunity program compliance
- Monitor internal complaints/disputes that may lead to labor unionization.
HR ASSISTANT
Department Of Health (OPQI)
Tallahassee, FL
02.2013 - 02.2015
- Support all internal and external HR-related inquiries or requests
- Maintain digital and electronic records of employees
- Serve as point of contact with benefit vendors and administrators
- Assist with the recruitment process by identifying candidates, performing reference checks, and issuing employment contracts
- Maintain calendars of the HR management team
- Oversee the completion of compensation and benefit documentation
- Assist with performance management procedures
- Schedule meeting, interviews, HR events, and maintain agendas
- Coordinate training sessions and seminars
- Liaised between internal and external stakeholder to provide updated project status and performance reports.
CUSTOMER ENGAGEMENT SPECIALIST
DBPR, Licensing
Tallahassee, FL
08.2012 - 01.2013
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Reviewed account and service histories to identify trends and issues
- Escalated customer concerns, store issues and inventory requirements to supervisors
- Documented conversations with customers to track requests, problems and solutions
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
FISCAL SUPPORT ANALYST
Department Of Health-Central Pharmacy
Tallahassee, FL
07.2010 - 08.2012
- Identified errors in data entry and related issues by mentioning to supervisors for resolution
- Processed medicaid claims
- Transferred written information into databases to maintain consistent, accurate client records and project details
- Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
LICENSE EXAMINER
Department of Agriculture
Tallahassee, FL
02.2009 - 07.2010
- Maintained records by creating monthly reports, closing terminated records and performing chart audits
- Compiled data from source documents prior to data entry
- Identified errors in data entry and related issues by mentioning to supervisors for resolution
- Verified and updated account information in company computer systems.
Education
Master of Science - Human Services Administration
Saint Leo University
Saint Leo, FL06.2024
Bachelor of Science - Sociology
Florida State University
08.2019
Associate of Arts - General Studies
Tallahassee Community College
05.2014
Skills
- Organization and planning
- Ethics and integrity
- Critical thinking
- Effective planning
- Emotional intelligence
- Conflict resolution
- Written and verbal communication
- Leadership and Coaching
- Report analysis
- Adaptable
- Interviewing skills
- Empathy and interpersonal
- Relationship building
- Training and Development
References
Available upon request.
Timeline
HR GENERALIST
The Salvation Army
07.2022 - 01.2023
HR COORDINATOR/EXECUTIVE ASSISTANT
Department Of Health in Leon County
01.2017 - 08.2020
EMPLOYEE RELATIONS SPECIALIST
Human Services & Community Partnerships
02.2015 - 01.2017
HR ASSISTANT
Department Of Health (OPQI)
02.2013 - 02.2015
CUSTOMER ENGAGEMENT SPECIALIST
DBPR, Licensing
08.2012 - 01.2013
FISCAL SUPPORT ANALYST
Department Of Health-Central Pharmacy
07.2010 - 08.2012
LICENSE EXAMINER
Department of Agriculture
02.2009 - 07.2010
Master of Science - Human Services Administration
Saint Leo University
Bachelor of Science - Sociology
Florida State University
Associate of Arts - General Studies
Tallahassee Community College