Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
references
Generic

Danielle Hart

Myrtle Creek

Summary

Dedicated to delivering exceptional customer service and fostering lasting relationships, consistently creating loyal customers through attentive care and efficient problem-solving. Recognized for a kind and fair approach that ensures every interaction is positive and productive. Highly dependable with a commitment to exceeding expectations and enhancing the customer experience at every opportunity.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Licensed Sales Producer, Property & Casualty Insurance

Home Town Insurance Center
08.2023 - Current
  • Write and Service property and Casualty Policies
  • Phone / Payments / Endorsements
  • Customer Service Reviews
  • Work directly with underwriting multiple companies
  • Experienced writing and servicing the following companies

Allstate, Safeco, Progressive, Foremost / Bristol West, American Modern, AM shield, Dairyland / Viking, National General, Sublimity / United Heritage

  • Developed customized insurance solutions to meet client needs and enhance satisfaction.
  • Conducted comprehensive risk assessments to identify coverage gaps and recommend appropriate policies.
  • Cultivated strong client relationships through effective communication and personalized service strategies.
  • Educated clients on policy benefits, terms, and processes to ensure informed decision-making.
  • Mentored junior producers.

Waitress, Cashier, Bartender

Dino's Italiano Ristorante
12.2019 - Current
  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed multi-table service, ensuring timely and accurate order fulfillment.
  • Trained new staff on menu items, service standards, and operational procedures.
  • Collaborated with kitchen staff to streamline food preparation and delivery processes.
  • Check out our ratings on Google and Yelp, our tiny hometown restaurant maintains a 4.5 and higher rating in the time that I have been a member of the team.

Licensed Sales Producer

Garden Valley Allstate
08.2020 - 08.2023


  • Write and Service Property and Casualty policies
  • Built and maintained strong client relationships through effective communication and service.
  • Resolved customer complaints promptly, demonstrating empathy and commitment to excellent service standards.
  • Educated clients on insurance policy options, enabling informed decision-making based on their unique needs.

School Bus Driver

First Student Inc
11.2019 - 08.2020
  • Ensured student safety by conducting pre-trip and post-trip vehicle inspections.
  • Managed timely pick-up and drop-off schedules for diverse school routes.
  • Adhered to local traffic laws and safety regulations during transport operations.
  • Delivered Meals and Homework to children and parents during Covid quarantine while driving a 78 passenger bus.
  • Relief driver for Special needs bus.

Waitress/Cashier

Blac-n-Bleu Bistro
09.2013 - 09.2019
  • Waitress, Cashier
  • Great customer service & Communication skills
  • Micros system

Autobander Operator

Roseburg Forest Product
07.2012 - 07.2013
  • Operated Automatic bander&fork lift
  • Operated hand bander & sorter stacker

Education

Associates in progress - Technology Marketing

UCC
Roseburg, OR
06.2015

High School Diploma - undefined

Wallowa High School
01.1985

Skills

  • Strong client relationship building
  • proficient writing and servicing policies with seven different companies
  • Expertise in securing non-admitted lines
  • Familiarity with Oregon Fair Plan
  • Proficient in writing in high fire risk areas
  • Experience managing non-renewed customer accounts
  • experience working directly with underwriting
  • experience working directly with claims

Accomplishments

I began my current position with exactly three years experience writing and Servicing policies for Allstate.


I had determined at this time that I would prefer to have a menu of insurance options to offer my customers.


Working for an independent agency allowed me to become proficient in writing and servicing policies for more than seven different companies. including Progressive, Safeco, American Modern, Foremost, Dairyland / Viking, Amshield, National General, Oregon Fair Plan, and Sublimity/United Heritage. I also gained experience obtaining and servicing non admitted lines.


My most recent accomplishment has been in the re homing of policies non renewed by Sublimity and United Heritage in our most recent industry challenge of companies "leaving the State." I had asked my employer to assign me the lions share of these policies so that I might build my experience and knowledge quickly. Many of these homes were located in high fire risk areas. Sublimity and United Heritage had maintained long time customers with claim satisfaction and low premiums. Their customers did not want to leave them, or be left by them.


I was able to rewrite these insureds into new policies, keeping them more than happy, even though the new policies had much higher premiums and deductibles and often lower coverage A. In the end, I only lost three customers. During this process I became very experienced acquiring the information I needed to properly create detailed cost estimators to determine the replacement and Actual Cash value of homes. As well as developed skills helping insureds understand the importance of creating non combustible spaces around their homes. Many of my customers have told me that they never understood their own coverages before I came along, and now they do.


As a customer service person, my happiness often lies in the happiness of my customers. Having said that, I am very pleased to say, my customers like me very much, and I am happy.


For many years I have maintained both a full time and a part time job. In my future I would like to have a bit more personal time to spend maintaining my home, and hiking and jogging with my dogs. That is why I now seek a remote or partially remote position in the insurance Industry.

Certification

  • State of Oregon Insurance License - line of authority in Property and Casualty
  • Commercial Driver’s License - class B with school bus, passenger & airbrake endorsements i have allowed this license to expire

Timeline

Licensed Sales Producer, Property & Casualty Insurance

Home Town Insurance Center
08.2023 - Current

Licensed Sales Producer

Garden Valley Allstate
08.2020 - 08.2023

Waitress, Cashier, Bartender

Dino's Italiano Ristorante
12.2019 - Current

School Bus Driver

First Student Inc
11.2019 - 08.2020

Waitress/Cashier

Blac-n-Bleu Bistro
09.2013 - 09.2019

Autobander Operator

Roseburg Forest Product
07.2012 - 07.2013

High School Diploma - undefined

Wallowa High School

Associates in progress - Technology Marketing

UCC

references

Susan Gregg 

Garden Valley Allstate Roseburg Oregon

541-580-3854 trinket58@yahoo.com


Debbie Denino 

Owner Dino's Italiano Ristorante in Roseburg Oregon

541-673-1975 or 541-300-8049


Rebecca Graham

Floor Manager Dino's Italiano Ristorante Roseburg Oregon

541-900-0880


Brandy Gross 

Owner Hometown Insurance Center in Canyonville and Myrtle Creek Oregon 

541-839-4291 bgross@hometowninscenter.com