Danielle Hartland
Newport,RI
Summary
Knowledgeable Director of Operations with proven track record in optimizing operational efficiency and streamlining processes. Successfully managed large teams and implemented strategic initiatives that improved productivity and reduced costs. Demonstrated leadership and problem-solving skills to drive continuous improvement and achieve organizational goals, customer satisfaction and brand integrity.
Overview
8
8
years of professional experience
Work History
Director of Operations
Bobbles & Lace
01.2024 - 11.2025
- Oversee the sales and operations of 8 high fashion boutiques across the New England area including:
- Leading teams to meet and exceed monthly, quarterly, and yearly sales goals
- Recruiting for multiple levels of employees for all locations
- Onboarding of new staff including but not limited to: Interview process, offer letters, correct paperwork, training schedule, and development plans
- Retaining current staff by way of training, team building, and skill development
- Maintaining a company culture of inclusivity, growth, and fun, Creating development plans for management level employees
- Leading morning zoom calls with the team discussing operations, merchandising, styling tips, housekeeping and training tips
- Insuring all stores are following the same standards of operations, merchandising, and client experience by
- Conducting store visits to each location auditing merchandising, brand standards and client experience
- Maintaining high level of customer services across all store locations, handling all customer feedback and complaints and communication, Communicating with warehouse on in-store needs including supplies, inventory, and customer shipping
- Managing store schedules with adequate staffing, monitoring PTO and hours worked by salaried employees
- Continually improve the operations and training of Bobbles & Lace to maintain its profitability and success
Server
THE BLACK PEARL
09.2021 - 12.2023
- Greet customers, take orders and make menu/drink suggestions
- Communicate with the kitchen and run food from kitchen to each table
- Attend to customers needs and ensure they receive great service and enjoy their time at the restaurant
- Clear tables and reset
- Prep service stations to ensure we are fully stocked on all inventory for each shift
Boutique Manager
Rochelle’s
03.2022 - 06.2022
- Open and close store ensuring all procedures have been followed through out the day including all money handling
- Buying for the Newport location, included traveling to head office to meet with brand reps to decide which pieces I wanted for the store
- Hiring and training new employees, scheduling all shifts and maintaining employee app
- Visual merchandising, ensuring the store was always looking fresh and clean, changing displays and windows to represent the unique style and vision of the boutique
- Styling customers and ensuring the up most customer shopping experience while shopping in store or online
- Social media management, ensuring that daily posts and story content is created and posted to optimize online interactions and sales
Store Director
Bobbles and Lace
08.2021 - 10.2021
- Manage day-to-day in store operations. Maintaining inventory and merchandising the floor to maximize in store and virtual sales.
- Analyzing store statistics to create weekly and monthly goals to create increased revenue and brand familiarity among local and online customers.
- Maintain strong social media presence insuring posts and stories that create strong engagement.
- Create customer experience on brand with the company ensuring satisfied, returning costumers.
- Develop strategies and events for community integration in order to establish a strong local costumer base
Treatment Coordinator and Administrative Specialist
Jaffe Orthodontics
06.2020 - 09.2021
- Provided patients and parents with detailed information on each patients individual orthodontic options for treatment, explained step by step the process from start to finish including appointments and timeline for treatment, provided information on all financing options and specific insurance coverage details.
- Responded to all patient and parent inquiries in a timely courteous manner.
- Worked with insurance companies to coordinate coverage for treatment/procedures and ensure timely payment
- Coordinated external marketing activities, social media marketing and events to create a sense of continued community involvement in order to create lasting positive impacts on patient relationships ensuring a consistent intake of new patients and trusted, reliable reputation among past patients
Dental Practice Manager
Southbridge Dental Care
04.2019 - 06.2020
- Responsible for running the administrative, financial and Human Resources departments of the practice to ensure the best possible patient experience therefor increasing practice revenue, employee satisfaction and overall company growth.
- Managed the schedule, coordinating and organizing appointments for Dr and Hygienists
- Registered new patients, collecting medical history, demographics and insurance information
- Maintained patient records making sure they’re up to date
- Posted payments from patients and insurances, collecting copays and outstanding balances
- Explained treatment plans and financial options
- Answered phone calls and called to confirm appointments
- Dealt with insurance companies, verifying benefits and coverage
- Greeted patients and answered any questions
- Monitored and maintained inventory of dental supplies
- Compliance with privacy, health and safety regulations
- Trained in Eaglesoft software
Tenancy Manager & Lettings Administration
Knight Frank
10.2017 - 02.2019
- Managed and progressed the paperwork for new lettings deals from the point of an offer being agreed through move in.
- Worked as part of a team with my designated offices being Mayfair, Knightsbridge and Fulham as well as estate landlords.
- The main duties include; drafting paperwork for new tenancies; submitting reference requests for prospective tenants; liaising with clients, tenants and agents.
- Requirements including knowledge and understanding of property related legislation, contract writing, compliance and safety regulations, accounting and invoicing as well as working under pressure and meeting strict deadlines.
Education
Bachelor of Arts - International Relations
Richmond American International University
London, UK01.2017
High School Diploma - General
Woodstock Academy
Woodstock, CT01.2012
Skills
- Operational efficiency
- Workflow coordination
- Organizational strategy development
- Strategic planning and execution
Timeline
Director of Operations
Bobbles & Lace
01.2024 - 11.2025
Boutique Manager
Rochelle’s
03.2022 - 06.2022
Server
THE BLACK PEARL
09.2021 - 12.2023
Store Director
Bobbles and Lace
08.2021 - 10.2021
Treatment Coordinator and Administrative Specialist
Jaffe Orthodontics
06.2020 - 09.2021
Dental Practice Manager
Southbridge Dental Care
04.2019 - 06.2020
Tenancy Manager & Lettings Administration
Knight Frank
10.2017 - 02.2019
High School Diploma - General
Woodstock Academy
Bachelor of Arts - International Relations
Richmond American International University