Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
General Manager
Lewis Toyota Nissan Garden City
01.2020 - 01.2024
Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Assisted in recruiting, hiring and training of team members.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Manager
First Fulton Finance/Budget Way
02.2007 - 12.2019
Increased team productivity by implementing streamlined processes and effective communication strategies.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Improved overall collections efficiency by implementing strategic collection plans and processes.
Reduced delinquency rates with proactive account monitoring and timely communication.
Increased recoveries by negotiating favorable repayment terms for clients and customers.
Education
Accounting -
Garden City Community College
Garden City, KS
Skills
Account Management
P&L Management
Customer Relationship Management
Operations Oversight
Staff Supervision
Advertising and Marketing
Supply Chain Management
Administrative Skills
Performance Improvement
Effective Leader
References
References available upon request.
Timeline
General Manager
Lewis Toyota Nissan Garden City
01.2020 - 01.2024
Manager
First Fulton Finance/Budget Way
02.2007 - 12.2019
Accounting -
Garden City Community College
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