DANIELLE HATCH
Friendswood,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Makeup Artist
Mac
2022.03 - Current
- Increased customer loyalty through exceptional service, tailored makeup applications and product recommendations.
- Maintained a hygienic workspace ensuring client safety and comfort.
- Developed loyal clientele by consistently delivering exceptional service and follow-up consultations.
- Improved the counters appearance by regularly restocking merchandise, maintaining displays, and updating signage.
- Answered phone calls and emails to schedule client appointments.
Server
Viola and Agnes
2021.04 - 2022.03
- Ensured customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle the till.
- Developed relationships with regular customers.
Shiftlead
Hubcap Grill
2020.01 - 2021.04
- Trained new employees Front of House and Back of House.
- Streamlined communication between kitchen and service staff for a smoother dining experience.
- Resolved customer complaints promptly, ensuring repeat business and positive word-of-mouth referrals.
- Ensured timely food delivery by coordinating with kitchen staff, expediting orders when necessary.
- Checked and monitored inventory levels to reorder items.
- Communicated with health inspectors during inspections and resolved issues found.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Performed opening and closing duties.
- Developed warm relationships with regular customers.
Motor clothes Associate
Harley Davidson
2018.03 - 2020.02
- Assisted customers with selecting clothing items and accessories based on individual needs.
- Increased store sales by effectively upselling and cross selling products.
- Assisted in maintaining a visually appealing store environment through regular merchandising tasks.
- Developed loyal customer base by providing excellent customer service.
- Used point-of-sale systems to process payments and check inventory levels.
- Managed POS and handled till
- Performed open and closing duties.
Sales Associate
Macy's
2016.08 - 2018.03
- Increased sales by building relationships with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions and handled till.
- Stocked merchandise and arranged according to brand, size, or color.
- Maintained up-to-date knowledge of store sales and payment and return policies.
Key holder
Smoothie King
2015.04 - 2018.08
- Assisted in training new employees
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Accurately processed POS and handle till
- Improved sales by promoting seasonal and specialty smoothie offerings to customers.
- Maintained a clean and sanitary workspace, adhering to health department standards for food safety.
Education
High School Diploma -
Clear Brook High School
Friendswood, TX12.2014
Skills
- Customer service focus
- Client Consultations
- Makeup Application
- Sales and Upselling
- Sanitation Practices
- Time management abilities
- Goal-Oriented
- Adaptable to Changing Client Needs
References
- Caleb Wilson, Macy's, (281) 979-3900
- Shelby Barela, Viola and Agnes, (281) 683- 3417
- Charlie Chaffin, Harley Davidson, (832) 597- 1369
Certification
Level 1 Mac certified
Timeline
Makeup Artist
Mac
2022.03 - Current
Server
Viola and Agnes
2021.04 - 2022.03
Shiftlead
Hubcap Grill
2020.01 - 2021.04
Motor clothes Associate
Harley Davidson
2018.03 - 2020.02
Sales Associate
Macy's
2016.08 - 2018.03
Key holder
Smoothie King
2015.04 - 2018.08
High School Diploma -
Clear Brook High School
Level 1 Mac certified
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