Danielle Hatton
Williamsburg,VA
Summary
Dedicated Communications Specialist II offering 13+ years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in Fire/EMS/Police Emergency protocols. Successful at keeping callers calm and gathering the required information to support police and other first responder actions. Reads maps, understands tracking information, and provides timely updates to field personnel. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local and surrounding communities. Committed professional with a solid history of accomplishment in helping people handle emotionally charged, life-threatening, and dangerous situations. Knowledgeable about dispatch procedures and policies.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Communications Specialist II
Newport News Police Department
04.2010 - 09.2022
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Followed established protocols for professional handling of emergency situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Read system maps and caller information, and documented details in system.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Provided on-the-job training and coaching to develop new dispatchers.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Answered calls from automatic routing system and took basic information from callers.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and delivered emergency response plans to improve attendance timeframes.
- Assisted callers in emergency situations with appropriate information and support.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Reduced risks and emergency response issues by observing public safety field units.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
Dance Instructor/Choreographer
Nice School Of Dance
09.2003 - 06.2009
- Planned routines for recitals and performances.
- Created a healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
- Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.
Education
No Degree - Early Childhood Education
Tidewater Community College
Chesapeake, VAHigh School Diploma -
Bethel High School
Hampton, VA06.1997
Skills
- Dispatch First Responders/Digital Dispatch/Computer-Aided Dispatching
- Police Subject Matter Specialist
- Communication Specialist Recruiter
- Communications Training Officer
- Map Reading Skills
- Crisis Management/Hostage Negotiating
- Victim Reception Arrangement
- Communication Systems Testing
- Secure Sensitive Information/Electronic surveillance
- Computer-Aided Dispatching/Emergency Medical Dispatching
- National Crime Information Center (NCIC)
- Prioritizing Effectively
- Teletype Networks/Administrative Messaging
- Prioritizing Calls/Emergency Response Coordination
- National Law Enforcement Telecommunications System (NLETS)
- Emergency Call Response/Emergency Assistance
- Computer-Aided Design (CAD)/Dispatcher Monitoring/Data Entry
Certification
- PST - Public Safety Telecommunicator II
- CTO - Communications Training Officer
- EMD - Emergency Medical Dispatch
- Certified VCIN/NCIC - Current
- Certified CPR - Current
- Hostage Negotiation Training
- CERT- Critical Incident Response Team - Current
- APCO- Association of Public Safety Communications Officials- Certified
Timeline
Communications Specialist II
Newport News Police Department
04.2010 - 09.2022
Dance Instructor/Choreographer
Nice School Of Dance
09.2003 - 06.2009
No Degree - Early Childhood Education
Tidewater Community College
High School Diploma -
Bethel High School