Danielle Haughton
Aberdeen,MD
Summary
Meticulous, Innovative, forward-thinking Clinical Informatics Specialist adept at the development and implementation of information systems improvements with over 9 years of industry performance. Well-versed in driving quality patient care and optimizing workflow processes to foster efficiency. Experienced in customer support, system maintenance, new system implementation, reporting and regulatory compliance. Expert in project management, coding, billing and reporting, Meaningful Use, HEDIS, MACRA AND MIPS, etc.
Overview
9
9
years of professional experience
Work History
Clinical Informatics Analyst
Penn State Health Milton S. Hershey Medical Center
2023.05 - Current
- Build new forms within Cerner system. Acted as SME by determining technical needs and resolutions.
- Routinely provided user access to various systems.
- Converted over 50 compliance metric reports that were manually calculated to smart reports with dashboards.
- Maintain transplant OTTR systems to ensure user compliance as well as data accuracy.
- Research and resolve all systems issues.
- Collaborate with business peers to build, test and implement new functionality.
- Use reporting systems to run queries.
- Acted as lead technical resource to implement new systems and functionalities.
- Provided ongoing technical support to clinicians using informatics tools, resolving issues quickly to minimize disruptions in patient care delivery.
- Participated in selection processes for new technology vendors, ensuring alignment with organizational goals and needs.
- Assisted with regulatory compliance efforts, maintaining up-to-date knowledge of industry standards and best practices.
- Implemented system upgrades and optimizations, reducing downtime while improving overall system performance.
- Developed custom reports to monitor key performance indicators, driving continuous improvements in care delivery processes.
- Streamlined data management for better decision-making by developing efficient clinical information workflows.
- Conducted thorough testing of newly implemented informatics solutions to confirm functionality before full-scale deployment in clinical settings.
- Led projects aimed at enhancing data security and protecting sensitive patient information from unauthorized access or misuse.
- Served as liaison between clinical staff and IT departments, ensuring seamless integration of informatics solutions into daily workflows.
- Managed complex databases containing critical healthcare information, ensuring high levels of data integrity at all times.
- Improved patient care quality by implementing clinical informatics systems and processes.
- Ran quality metrics reports to maintain high standards of virtual care.
- Applied medical subject matter knowledge to improve IT systems and functions.
- Led, facilitated, and attended focus groups and meetings to strategize workflow issues.
- Developed and updated health information systems and interfaces.
Data Analytics Manager
DDG Freight
2020.08 - 2023.04
- Trained employees on best practices for utilizing available data resources effectively, increasing overall productivity within department.
- Ran various report to address business needs.
- Managed team of data analysts, fostering professional growth and ensuring high-quality output.
- Led process improvement initiatives by analyzing workflow inefficiencies and proposing actionable solutions.
- Evaluated new analytics technologies and methodologies, incorporating them into company processes where appropriate.
- Utilized predictive models to forecast future trends, enabling proactive decision-making within organization.
- Designed and implemented customized dashboards that provided real-time insights into business performance.
- Routinely updated fleet management systems with all logistics details to maintain data accuracy.
- Utilize SQL to run various reports for strategic and fiscal decision making alongside senior leadership.
- Supported team of 10.
- Act as liaison between organization and ancillary system representatives to resolve all technical issues.
Health Informatics Specialist
Chase Brexton Health Care
2017.03 - 2020.04
- Queried databases for information needed for report processing.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Identified areas for improvement within multiple systems to increase positive patient care outcomes and increase revenue.
- Worked alongside clinical quality manager to
- Acted as informatics lead for systems issues including but not limited major outages to Go Lives.
- Successfully reduced 80% of longstanding systems issues permanently.
- Managed EMR and ancillary systems for 200+ users in FQHC.
- Updated EMR to new versions as well as periodic clinical content updates.
- Supported data intelligence team by creating data dictionaries and working on various reports for business intelligence needs.
- Ensured that systems were mapped properly for accurate reporting for MACRA, MIPS, PCMH, HERSA, MU and additional quality metrics. Stayed abreast to policy and regulatory changes to update EMR and other ancillary systems accordingly.
- Created and maintained mappings of EMR and ancillary systems.
- Used extensive knowledge of project management and technical knowledge to develop, review, approve and disseminate changes to various clinical systems.
- Supported daily operations of organization by ensuring EMR functionality and solving technical issues as they arise.
- Collaborated with IT Help Desk Staff to keep them informed of known technical issues, fixes and workflow changes.
- Worked in collaboration with senior leadership including CEO, COO, CFO and CMO to identify opportunities for improvement.
- Designed workflows in collaboration with executive team to support staff in providing quality care.
- Develop training materials and procedures to train users in proper use of EMR and its ancillary systems.
- Successfully implemented clinical decision support tool for providers.
- Facilitated and acted as informatics SME for all go lives during planning to completion.
- Used SQL to query data for reporting and system maintenance needs.
- Worked with quality assurance team to ensure that QI standards were met with correct workflows and system mappings.
- Maintained production and development environments.
- Incorporated quality improvement and safety-enhancing methodologies to improve workflows.
- Developed and updated health information systems and interfaces.
- Integrated decision support, clinical pathways and best practices into health information technology to enhance delivery of care and workflows.
- Led, facilitated and attended focus groups and meetings to strategize workflow issues.
- Served as liaison between end-users, health IT team and external vendors.
- Implemented healthcare systems for patient status monitoring and quality tracking.
- Ran quality metrics reports to maintain high standards of care.
- Worked closely with subject matter experts to develop solutions and improvements for clinical systems.
Health Informatics Specialist
Sheppard Pratt Medical Center
2015.05 - 2017.03
- Evaluated and optimized clinical software, applying end-user feedback.
- Ran quality metrics reports to maintain high standards of virtual care.
- Served as liaison between end-users and health IT team.
- Utilized SQL-SAP and Tableau to develop, write and present technical reports.
- Acted as Subject matter expert for all EMR questions and concerns.
- Assisted in creating and applying security/privacy procedures for staff and team leaders.
- Analyzed areas for improvement with security settings within Electronic Medical Record.
- Granted EMR access to staff using role-based security protocols.
- Work with technical teams implementing new systems as well as making upgrades to EMR.
- Resolved post-implementation issues within EMR and its ancillary systems.
- Collaborate with internal and external technical support as needed to ensure functionality of EMR.
- Collaborate with CIO to develop policies and procedures for data integration and implementation.
- Collaborate with quality assurance, compliance and evaluation staff to identify QI opportunities as well as developing workflows to support.
- Researched and validated clinical data.
Education
MBA - Healthcare Administration
Western Governors University
Salt Lake City, UT12.2024
Bachelor of Science - Health Information Managment
Coppin State University
Baltimore, MD05.2015
Skills
- MySQL
- CSS
- SQL
- Power BI
- SaaS
- Microsoft SQL Server
- CRISP
- FHIR
- Tableau
- MACRA AND MIPS
- I2I
- Cerner
- Epic
- Surescripts
- Excel
- Healthcare IT knowledge
- Critical Thinking Capacity
- HIPAA compliance awareness
- Clinical Workflow Optimization
- Clinical Decision Support Systems
Timeline
Clinical Informatics Analyst
Penn State Health Milton S. Hershey Medical Center
2023.05 - Current
Data Analytics Manager
DDG Freight
2020.08 - 2023.04
Health Informatics Specialist
Chase Brexton Health Care
2017.03 - 2020.04
Health Informatics Specialist
Sheppard Pratt Medical Center
2015.05 - 2017.03
MBA - Healthcare Administration
Western Governors University
Bachelor of Science - Health Information Managment
Coppin State University
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