Danielle Haughton
Groveland,FL
Summary
Meticulous, Innovative, forward-thinking Clinical Informatics Specialist adept at the development and implementation of information systems improvements demonstrated over 6 years of industry performance. Well-versed in driving patient care quality and optimizing workflow processes to foster efficiency. Experienced in customer support, system maintenance, new system implementation, reporting and regulatory compliance. Expert in project management, coding, billing and reporting, Meaningful Use, HEDIS, MACRA AND MIPS, etc.
Overview
8
8
years of professional experience
Work History
Data Systems Manager
H Express
08.2020 - Current
- Routinely updated fleet management systems with all logistics details to maintain data accuracy.
- Support and manage 10 staff members to ensure daily productivity.
- Use SQL to run various reports for strategic and fiscal decision making alongside senior leadership.
- Manage dispatch team to ensure fleet are meeting logistics goals and ensuring that customers are updated accordingly.
- Conduct meetings with current and prospective customers to determine logistics needs.
- Train and educate staff of system functionality as well as create training materials to support.
- Conduct employee annual reviews and provide areas for improvement.
- Compile payroll data accurately and completely for accounting to ensure employees are paid fully and accurately.
- Act as liaison between organization and ancillary system representatives to resolve all technical issues.
- Use various methods such as virtual, phone, email etc. to resolve user issues.
- Partnered with subject matter experts in continuous improvement process, upgraded data quality and recommended innovative information management strategies.
- Conducted tests to identify issues and make necessary modifications.
- Adhered to set schedules to test databases for flaws and reduce downtime.
- Set up and controlled user access levels across databases to protect important data.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Generated reports to track performance and analyze trends.
- Created user accounts and assigned permissions.
Health Informatics Specialist
Chase Brexton Health Care
Baltimore, MD
03.2017 - 04.2020
- Identified areas for improvement within multiple systems to increase positive patient care outcomes and increase revenue.
- Acted as informatics lead for systems issues including but not limited major outages to Go Lives.
- Successfully reduced 80% of longstanding systems issues permanently.
- Managed EMR and ancillary systems for 200+ users in a FQHC.
- Updated EMR to new versions as well as periodic clinical content updates.
- Supported data intelligence team by creating data dictionaries and working on various reports for business intelligence needs.
- Ensured that systems were mapped properly for accurate reporting for MACRA, MIPS, PCMH, HERSA, MU and additional quality metrics.
- Stayed abreast to policy and regulatory changes to update EMR and other ancillary systems accordingly.
- Created and maintained mappings of EMR and ancillary systems.
- Used extensive knowledge of project management and technical knowledge to develop, review, approve and disseminate changes to various clinical systems.
- Supported daily operations of the facility by ensuring EMR functionality and solving technical issues as they arise.
- Collaborated with IT Help Desk Staff to keep them informed of known technical issues, fixes and workflow changes.
- Worked in collaboration with senior leadership including CEO, COO, CFO and CMO to identify opportunities for improvement.
- Designed workflows in collaboration with the executive team to support staff in providing quality care.
- Develop training materials and procedures to train users in proper use of EMR and its ancillary systems.
- Successfully implemented clinical decision support tool for providers.
- Facilitated and acted as informatics SME for all go lives during planning to completion.
- Used SQL to query data for reporting needs and system maintenance needs.
- Worked with quality assurance team to ensure that QI standards were met with correct workflows and system mappings.
- Maintained production and development environments.
- Incorporated quality improvement and safety-enhancing methodologies to improve workflow processes.
- Developed and updated health information systems and interfaces.
- Integrated decision support, clinical pathways and best practices into health information technology to enhance delivery of care and workflows.
- Led, facilitated and attended focus groups and meetings to strategize workflow issues.
- Served as liaison between end-users, health IT team and external vendors.
- Implemented healthcare systems for patient status monitoring and quality tracking.
- Ran quality metrics reports to maintain high standards of care.
- Worked closely with subject matter experts to develop solutions and improvements for clinical systems.
Health Informatics Specialist
The Sheppard Pratt and Enoch Foundation
05.2015 - 03.2017
- Facilitated provider and staff training.
- Acted as Subject matter expert for all EMR questions and concerns.
- Assist in creating and applying security/privacy procedures for staff and team leaders.
- Analyzed areas for improvement with security settings within the Electronic Medical Record.
- Granted EMR access to staff using role-based security protocols.
- Work with technical teams implementing new systems as well as making upgrades to EMR.
- Resolved post-implementation issues within EMR and its ancillary systems.
- Collaborate with internal and external technical support as needed to ensure functionality of EMR.
- Collaborate with CIO to develop policies and procedures for data integration and implementation.
- Collaborate with quality assurance, compliance and evaluation staff to identify QI opportunities as well as developing work flows to support.
- Developed and wrote Technical Reports for data usage and management.
Education
MBA - Healthcare Management
Western Governors University
Salt Lake City, UT05.2023
Bachelor of Science - Health Information Management
Coppin State University
Baltimore, MD05.2015
Skills
- CPT/ICD-9/10 Coding
- HL7
- SNOMED
- SQL
- Tableau
- SAP Business Tools
- QVERA
- Microsoft Office (Access, Excel,
- Word, Publisher, etc)
- Surescripts
- Evolv- (Netsmart)
- Crystal Reports
- Centricity Practice Solutions
- EMR-link
- ESM Console
- ECW
Timeline
Data Systems Manager
H Express
08.2020 - Current
Health Informatics Specialist
Chase Brexton Health Care
03.2017 - 04.2020
Health Informatics Specialist
The Sheppard Pratt and Enoch Foundation
05.2015 - 03.2017
MBA - Healthcare Management
Western Governors University
Bachelor of Science - Health Information Management
Coppin State University
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