Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Danielle Hausberger

Covington ,KY

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Performing Store Manager familiar with managing range of personalities to effectively build consensus and achieve operational targets. Experienced with stand-alone stores as well as mall environments. Revitalizes operations and adapts to changing market conditions.

Overview

9
9
years of professional experience

Work History

Store Manager

Buckle
Florence, KY
05.2017 - Current
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Approved regular payroll submissions for employees.
  • Set up events and effective followthrough of guest connect calls to improve daily traffic.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Developed new store location from ground up by hiring and training efficient team.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Bolstered sales volume by implementing incentive program and initiating advanced employee training.

Designer Handbag Sales Associate

Macys Department Store
Florence, Kentucky
04.2013 - 03.2017
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Increased business sales utilizing product knowledge.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Setting up events
  • I was in charge of doing all floor sets and putting out my own inventory.

Education

High School Diploma -

Grant County High School
Dry Ridge, KY
05.2013

Skills

  • Interior and Window Display Maintenance
  • Financial Statement Review
  • Customer Service
  • Consultative Sales Approach
  • Merchandising Plan Development
  • Inventory Management
  • Sales Tracking
  • Promotional Effectiveness Review
  • Recruitment and Training
  • Brand Awareness
  • Business Leadership
  • Sales Strategies

Timeline

Store Manager

Buckle
05.2017 - Current

Designer Handbag Sales Associate

Macys Department Store
04.2013 - 03.2017

High School Diploma -

Grant County High School

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Danielle Hausberger