Danielle Haxton

Responsibilities:

• Cost-Saving Measures: Implemented strategies to reduce overhead expenses while maintaining quality and service standards.
• Team Management: Led a diverse team, cultivating a positive work environment and enhancing employee satisfaction.
• Sales Leadership: Directed sales efforts to consistently surpass revenue targets and maintain high customer satisfaction.
• Operational Efficiency: Enhanced company-wide efficiency through streamlined operations and innovative managerial strategies.
• Managed day-to-day restaurant operations and vendor relationships.
  Hired, trained, and supervised staff to foster a team-oriented culture and high performance.
• Collaborated with Eliason Group's accounting team on budgeting, cost control, and financial reporting for profitability.
• Ensured exceptional customer service and promptly addressed customer and staff issues or complaints.
• Controlled inventory by monitoring levels, conducting stock checks, and ensuring high-quality supplies for both BOH and FOH.

Key Contributions:

• Cultural Revitalization: Fostered a positive and cohesive environment for staff and patrons, enhancing overall satisfaction and morale with a culture that focuses on teamwork, understanding and empathy.
• Reputation Improvement: Spearheaded initiatives to elevate customer experience and food quality, significantly enhancing restaurant's public image from it's downtrend that began in 2022.
• Marketing Collaboration: Partnered with marketing team to boost social media presence, resulting in a 70% increase in interactions on social media and Google Business profiles. Expanded private event and catering programs and targeted a broader demographic using data-driven insights.
• Revenue Growth: Achieved an average year-over-year revenue increase of 15% from 2022 to 2023 within six-month tenure.
• Operational Excellence: Implemented new structures, policies, and procedures to ensure consistent quality control and organizational efficiency. Assisted owner in hiring and training a successor to ensure long-term success.

By driving strategic improvements and fostering a high-performance culture, I successfully turned around the restaurant’s operations, setting a foundation for sustained growth and success.

Responsibilities:

• CRM Administration: Managed CRM tasks, ensuring data accuracy, hygiene, and analytics. Facilitated new sales hire onboarding.
• Reporting: Prepared weekly and quarterly revenue reports, providing key insights to senior leadership.
• Cross-Department Coordination: Streamlined processes, optimized policies, and facilitated collaboration between departments.
• Executive Support: Assisted Chief Revenue Officer with client communications, sales pitch updates, service agreements, and internal communications.
• Event and Project Management: Organized client events, managed calendar events, conducted project reviews, and compiled Sales Round-Up Newsletter.
• Training and Sales Material Management: Updated sales materials, facilitated internal training, and participated in sales recruiting efforts.

Achievements:

• Sales Reporting: Developed comprehensive sales reports and performance cards for inaugural quarterly reviews.
• Team Restructuring: Contributed to restructuring sales team into "pods" to enhance leadership and autonomy.
• CRM Migration: Assisted in migration to HubSpot CRM, creating performance dashboards and reports for senior leadership.
• Implemented enhanced sales pipeline process resulting in 25% acceleration in new account closures.
• Streamlined and improved sales onboarding and training process, reducing training duration by 3 weeks. This accelerated new sales employees' ability to build their sales pipelines and focus on revenue growth.

By enhancing CRM systems, streamlining operations, and supporting executive functions, I significantly improved efficiency and contributed to the company's growth.

Responsibilities:

• Organizational and Administrative Support: Provided comprehensive support for the Association Content & Consulting Departments, coordinating proposals, reports, accounting, marketing, and consulting engagements.
• Consultant Management: Managed over 15 independent consultants across the U.S., acting as the primary liaison for accounting duties, client portfolio management, and reviewing legal documents, including agreements, RFPs/SOWs, formal proposals, and Business Associate Agreements.
• Client Engagement: Directed major client engagements, monitored asset management, and ensured quality and conformance of deliverables.
• Meeting Facilitation: Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules, and resolve conflicts.
• Performance Tracking: Closely tracked project and team member performance to quickly address mistakes or delays.
• Budget Adherence: Maintained budget requirements through excellent planning and consistent expense monitoring.

Achievements:

• Revenue Growth: Contributed to the Consulting Department achieving its largest net revenue in over 30 years, surpassing $750,000 in FY 2022, with a projected 30% increase for FY 2023.
• Proposal Conversion Rate: Aided in increasing the proposal conversion rate from 37% to 42% starting FY21.
• Process Improvement: Introduced new organizational systems to streamline service lines and day-to-day communication.

By providing robust support, managing consultants effectively, and driving process improvements, I played a key role in enhancing MGMA's client and member engagement, contributing to significant revenue growth and operational efficiency.

Responsibilities:

• Customer Support: Provided primary customer service assistance to healthcare professionals, members, and one-time customers, addressing general inquiries about the organization, sales, product information, website navigation, payment processing, and phone triage for other departments.
• Cross-Departmental Liaison: Acted as the liaison for the Service Center in communication with the Organizational Membership Team.
• Process and Training Development: Assisted the Head of Department and Service Center Manager in creating process and procedure documents, training modules, and training videos using Camtasia and JING.
• Training Implementation: Introduced a 3-Step Process documentation training that was adopted by the department manager and is still in use.
• Accountability Implementation: Assisted in the implementation of the EOS accountability chart for the department.

Achievements:

• Training Innovations: Developed and implemented a 3-Step Process documentation training, enhancing departmental efficiency.
• Process Improvement: Contributed to the creation of comprehensive process and procedure documents, training modules, and videos, streamlining the training process.
• Organizational Impact: Played a key role in implementing the EOS accountability chart, improving departmental accountability and performance.

By providing exceptional customer service, developing effective training materials, and enhancing cross-departmental communication, I significantly contributed to the efficiency and effectiveness of the Service Center.