Danielle Hayes
Virginia Beach,VA
Summary
Accommodating Mental Health Tech offering strong history of excellent communication with family members and patients. Committed to helping patients by following established treatment plan goals and interventions. Adept at liaising between patients and medical staff to maintain continuum of care. Patient-focused support staff offering a strong background in psychiatric care. Excels in recordkeeping, time management and patient observation. Delivers top-notch care to patients with mental and or emotional disturbances.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Psychiatric Care Technician
Southeastern Virginia Training Center
08.2016 - Current
- Led and motivated 10 other medical staff through supervision and coaching on duties and daily operations.
- Treated clients and families with respect and dignity.
- Charted on each patient daily.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Maintained patient records, documenting changes in patient condition.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Provided therapeutic activities to assist with patient development.
Direct Support Professional
Community Direct Services
09.2011 - 08.2015
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Decreased aggressive behaviors by 75%
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Monitored progress and documented patient health status changes to keep care team updated.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Transported clients to medical and dental appointments to provide support.
- Developed rapport to create safe and trusting environment for care.
- Educated clients and family members on relevant topics to support independent living.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Education
Medical Assisting
Bryant And Stratton College - Newport News
Newport News, VA05.2012
Pharmacy Technician
Norfolk State University
Norfolk, VA2008
Skills
- Cultural Sensitivity
- Crisis Situations
- Social Perceptiveness
- Hygiene Support
- Patient Rapport
- Patient Health Information Access
- Observe Behaviors
- Therapeutic Treatment
Certification
First Aid
CPR
Behavior Specialist
Medication Aid
Timeline
Lead Psychiatric Care Technician
Southeastern Virginia Training Center
08.2016 - Current
Direct Support Professional
Community Direct Services
09.2011 - 08.2015
Medical Assisting
Bryant And Stratton College - Newport News
Pharmacy Technician
Norfolk State University
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