Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Danielle Hayes

Las Vegas,NV

Summary

Customer-focused Maitre D' with 3 years of fine dining experience and strong knowledge and interest in food and beverages. Establishes rapport with guests by providing exceptional hospitality to meet highest standards. Assesses and adapts to current practices to complete tasks faster and more efficiently and motivates teams to sustain exceptional levels of performance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Maitre D'

Toca Madera
07.2022 - Current
  • Trained, coached and evaluated subordinates to raise performance to company standard.
  • Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
  • Spoke clearly and persuasively in positive or negative situations and responded well to questions.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Served as leader of FOH team by assigning duties, work stations and responsibilities.
  • Created schedules and SOPs for FOH team.
  • Maintained a seamless flow of service by working hand in hand with lead host, FOH management, and kitchen.
  • Handling guest recoveries and touching tables to ensure costumers are meeting the elevated hospitality standard.
  • Closing the floor and helping the service team close effectively, including comps.

Reservationist / Lead Hostess

Delmonico Steakhouse
06.2021 - 07.2022
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Assisted the GM with any duties needed to br done.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Hostess

Echo & Rig
03.2020 - 06.2021
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered customer questions about hours, seating, and menu information.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Accommodated special seating requests for guests to enhance satisfaction.

Education

College - Business Management, Marketing and Finance

University of Nevada
Las Vegas, NV

Bishop Gorman High School
Las Vegas, NV

Skills

  • Reservation Documentation
  • High-Volume Dining
  • Event Organizing
  • Special Requests
  • Restaurant Operation
  • Table Setting Arrangements
  • Guest Inquiries
  • Hospitality and Accommodation
  • Guest Accommodations
  • Dining Room Monitoring/Management

Additional Information

  • Authorized to work in the US for any employer

Certification

TAM Card

Food Handler's Card

Timeline

Maitre D'

Toca Madera
07.2022 - Current

Reservationist / Lead Hostess

Delmonico Steakhouse
06.2021 - 07.2022

Hostess

Echo & Rig
03.2020 - 06.2021

College - Business Management, Marketing and Finance

University of Nevada

Bishop Gorman High School

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Danielle Hayes